Harley Street Health Centre Reviews Summary

Booking and Scheduling

Pros:

• "Firstly booking my appointment online was straightforward and easy to do."
• "It was very easy to get an appointment and there were many availabilities even at short notice."
• "The online booking system is simple, I was able to book my test for the next day at the London location with Ms Gaim, who is a kind and great professional."
• "The online booking process was simple to follow and the various options and costs were clearly explained so that I felt informed about what can be expected."

Cons:

• "Edited: Booked online got a confirmation, later on the time due to wrg service being booked, it was charged with no call or email to update me of time change."
• "Travelled over an hour to be told appointment moved. I booked online no clear information."

Communication and Reminders

Pros:

• "I was kept informed and reminded of my upcoming appointment via email and sms messages which I found convenient and reassuring at the same time."
• "I then booked online and received email confirmation and instructions once booked."

Cons:

Location and Accessibility

Pros:

• "The location is super convenient and easy to find."
• "The location of the practice is very central and was only about a 10 minute walk from the nearest underground station."
• "Although if I had attended by car it looks like there is multi-story car-park immediately next door."

Cons:

• "If they moved to a more central location it would be perfect."

Check-in and Reception Experience

Pros:

• "On my arrival at the health centre I was greeted at reception and advised where I needed to be."
• "Very friendly reception staff on arrival."

Cons:

Wait Times

Pros:

• "My appointment was on time, dealt with efficiently and overall run very smoothly."
• "I was in and out in less than an hour and a half."
• "I arrived early at the clinic almost 45 minutes before my appointment... and within just 10 minutes the staff were able to fit me in."
• "When I arrived I was seen almost immediately."

Cons:

• "The clinic they signposted me to had no appointments for 3 days so arranged to go elsewhere."

Staff and Service

Pros:

• "The staff at Harley Street Health Centre were exceptional."
• "My experience at Harley Health Centre was wonderful - the staff were friendly and made me feel very comfortable."
• "The member of medical staff who I had my appointments with were incredibly attentive, kind and reassuring throughout."
• "Very friendly and approachable medical team further inside."
• "Antonio, Carlos, Fathima, Libby, Ella, Yasmina and all the staff were outstanding and took such good care of me at a traumatic time."
• "The nurse who treated me was excellent and I suffered no pain."
• "The nurse who took the blood sample was very reassuring and friendly."

Cons:

• "Called to follow-up on the result and was told the x-ray had been received by the clinic, but the doctor was unable to speak to me for another 3 days."
• "I went in for a consultation with the Dr thinking he was going to advise me... Complete waste of a £170 in my opinion."
• "Only received one result and for the other I was told: 'Early next week'... Would not go here again, as it was a waste of money for me."

Test Results Turnaround

Pros:

• "I received the results of my examination back very swiftly by email."
• "I got my results a couple of days later & I had no abnormal cells."
• "They said I would get my result in 48 hours, but it was actually 24 which was a pleasant surprise."

Cons:

• "Still waiting for the results for my tests, it has been over a week now."
• "I had to chase for my test results."
• "Results took longer than initially promised which was quite stressful."

Overall Experience

Pros:

• "My experience with Harley Street Health Centre was extremely positive from start to finish."
• "From booking my appointment to receiving my results, everything was clear and efficient."
• "I had a very good experience with the health service provided and would highly recommend them."

Cons:

• "I would not recommend this clinic due to the poor service I received."
• "My experience was less than satisfactory."
• "I would have hoped for a more comprehensive service given the price paid."