Address: Unit 1, Denvale Trade Centre, Cray Ave., Orpington BR5 3RN, United Kingdom
Phone: +441689827316
Rating: 3.9
based on 92 reviews.
Appointment Scheduling and Management
Pros:
"They checked my tyres, tuned them up and ask me to come back if there was a problem."
"Dave made the experience very simple, he advised me on the correct brand and size of tyres to buy and an appointment was made for me to bring the car in."
"I needed 2 new tyres. Finding what I needed, booking an appointment and paying all online was easy."
"Booked and paid in advance for MOT and Full service, arrived at reception was ignored and left waiting for 6 mins as the lady carried on as I didn't exist no acknowledgement."
"Online Booking was very easy without too long to wait."
"Booked online 2 weeks in advance for an 0830 slot on a Saturday at the Orpington branch."
"Pre ordered and paid for 2 new tyres. Booked an appointment online."
Cons:
"It initially didn't start out great because I was given an appointment the day before turned up and it wasn't recorded on the system."
"Booked for a cam belt check, told me I had a chain which I know was incorrect."
"My car was booked in for 10.30 I arrived at 10.10 to find it shut."
"Took to Halfords for an MOT and service. They called me to tell me 4 year old car which has done 15000 miles had failed it MOT for multiple reasons."
"Booked aircon regas for 11:30, dropped car off a little early and was told it would be an hour...two hours later still no contact from them."
"Orpington Halfords Autocentre: We booked a MOT with Full service online, then the day before we phoned to confirm how long they would have the car approx. We were told by an unfriendly guy that it would be 6pm when they shut."
"Bad coordination b/w Online and Store team left bad customer experience. On May 1, Booked online to replace tyres and got appt confirmed for May 4."
Customer Service and Staff Behavior
Pros:
"I’ve been taking my Mini to Halfords Orpington for my MOT for the last few years. Rachel customer service is amazing and she will do everything she can to make your experience good."
"Fabulous service! Discovered I had a slow puncture yesterday and ordered a new tyre last night."
"Friendly and quick. No nonsense!"
"The staff at Halfords were amazing. I bought a second hand car but they found an internal fault with the engine which lead to it being oil."
"Excellent customer service. Got my Peugeot 508 headlamps aligned and replaced and sorted in no time."
"Arrived first thing and they cracked on immediately with my MOT, explained everything and offered me a coffee."
"My wife went in with the intention to replace the headlight bulb for her car but when the engineer started on the job he realised that the fault was a loose wire and he fixed it for her without any charge."
Cons:
"The staff (predominantly the woman receptionist, but not solely) at the garage have zero customer service skills."
"Unfriendly staff. Booked a service online, turned up, and waited 10 minutes to be served, while the staff were talking on the phone, they didn't even acknowledge me."
"I completely agree with C.'s review - the receptionist was so rude and discourteous - I was a complete nuisance for being there."
"I was questioned by the mechanic if this was a preexisting problem as they haven't done a full service."
"Wow I've never been so shocked in all my life from a car garage being so deceitful and personally I think, probably targeting women that are not knowledgably about cars."
"Terrible service. Went here for MOT. Took 1.5 hours to complete."
"I found the maintenance team excellent and I would love to give a 5 star rating but unfortunately the receptionist appeared unprofessional."
Service Quality and Reliability
Pros:
"The mot was completed within an hour and my car passed again, with only an advisory for a small cut on rear tyre and the dash cam on the window."
"Excellent service, manager (I think) michael was great and was extremely helpful."
"Had mot done and failed, the quotes they gave to fix it were astronomical so went to an independent garage he fixed it for 1/3 the price."
"Good and fair MOT even though I could kick myself for what failed."
"Despite the COVID lockdown, the team here are doing a great job. All health precautions in place, and they turned around my service and MOT in good time, with updates throughout the day."
"Excellent service. I dropped my car off for the late slot for an MOT and full service."
"THE best Halfords Auto Centre I've used in a long time. The staff are friendly but above all, they are genuinely happy."
Cons:
"My taillight stopped working and car speakers were not functioning properly after tyre replacement and MOT."
"Changed two tyres for me, took an hour and ten minutes... the wheel alignment machine wasn't working and couldn't give a date that it most likely would be."
"Gave me wrong quote ans increased the price substantially even it was clearly mention in mot fail report which suspension to change."
"Took my car to a lovely independent garage who told me I was right to take it out of Halfords as there was nothing that would cause my car to fail it’s MOT."
"They do not run on a first come, first served basis. I booked in for 8:30 and my car wasn't dealt with until after 3pm."
"Booked for a cam belt check, told me I had a chain which I know was incorrect because it is actually a wet belt which means they didn’t even look at it."
"UNTRUSTWORTHY - I took the car in for an MOT. They told me that it needed £800 worth of work. I challenged this and they revised their price to £500+."