Address: Mountrath St, Caldmore, Walsall, WS1 3NQ, United Kingdom
Phone: +441922616700
Rating: 4.3
based on 105 reviews.
Customer Service
Pros:
"Always good service here."
"Very friendly staff. Took my tyre in after a flat, they changed the tyre fitted it back on the car."
"The staff there are friendly and polite and always explain exactly what needs to be done."
"Really pleased. Staff were so polite, friendly and gave really good customer service."
"Had MOT done today honestly, customer service was the best, Mr Joel was so professional."
"The whole experience was a pleasure, the chap on reception was friendly, polite and very professional."
"Friendly and helpful staff, and honest service."
Cons:
"Safe to say I won’t be returning and I strongly advise people to avoid this place if they like good customer service."
"Costumer service was very poor and very arrogant."
"Lousy customer service, the manager is only concerned about taking the most amount of money from you."
"Very rude staff members and the manager is awful no managerial skills at all very unprofessional would score a 0."
"Absolutely disgusted and poor and shocking customer service – the staff there don’t even seem to care and even want to help resolve the issue."
"Not very happy about the customer service from the branch manager, he don't know how to talk or resolve the issues with polite manner."
"Appalling! Unable to carry out an MOT due to dog hair on the back seat."
Booking and Efficiency
Pros:
"I booked online and found that a very easy way to book an appointment and will definitely use that method again."
"Clear and competitive pricing."
"Easy online booking and payment."
"Easy to book MOT online, staff very courteous, kept us informed on progress."
"Booked appointment online at 2.50pm for 4.00pm same day and car was ready to collect by 5.00pm."
"I was able to book in a slot with ease, the mechanics explained what they were going to do and the time scale."
"Work was carried out quickly, promptly and at a reasonable price."
Cons:
"Bad experience. My appointment was cancelled without any notice or intimation."
"It was really bad experience, I went 5 times there to change tyres but still I didn’t get what I ordered."
"Went for free mot my car failed they gave me a big list and a quote which was rediculous."
"These guys cancelled our appointment because we were 20 mins late."
"Wasted my scheduled time as they wanted to leave my car, due to their Staff was short cost me my time and my fuel no apology no notice."
"Came on small service(oil filter) and mot, was booked in 2 weeks ago, appointment was 8.30 in the morning, came to pick up car at 4 pm and still had to wait for paperwork."
"When I tried to call to book the re mot they refused my call repeatedly."
Management and Staff
Pros:
"Lads were great with me as well. Guess speak as you find. Top service."
"Darren the manager is a credit to the business."
"Special thanks to the Manager, he is just fantastic."
"Andy and the team have turned this place around."
"Joel the manager and his lads were very welcoming and professional."
"Brilliant service received by Zaf at the Walsall Halfords Autocentre."
"You can't fault the manager. He is always friendly, puts me at ease."
Cons:
"The new manager is clueless to say the least (Darren i think his name is)."
"This new manager Andy it's just not same as previous one He dont care of you."
"Since the manager Zaf has left you can tell the place has become a shambles."
"today the new guy in there just blankly refused to MOT my wife's car because it had private plates on."
"Not very happy about the customer service from the branch manager, he don't know how to talk or resolve the issues with polite manner."
"Went for free mot my car failed they gave me a big list and a quote which was rediculous."
"Booked an appointment for my car service a week ago and went to Halfords Autocentre Walsall all they said was they haven't got the time or we don't have the parts for your car."
Quality and Pricing
Pros:
"The mechanics did a great job, very efficient."
"I will be using Halford from now on. They saved me a tonne of money."
"Clear and competitive pricing."
"They give excellent value for money which is particularly important to me."
"Just the service I look for at a fair price."
"Had a service and an mot and brake fluid changed for less than the dealer charges for a service."
"They also price match so check out competitors prices before going in to ensure best deal."
Cons:
"I've been at Walsall Halford Autocenter for tyres change, and alignment I've paid £ 495 and they have broken down the tire pressure sensor."
"Cowboys! Paid £175 for a service, I left and the car didn’t have oil in it."
"Charging me £25.00 for £8.00 bulb change."
"They purposely created faults to my Moms car to ensure it fails the MOT."
"Quoted me 1200 pounds to get my jaguar through MOT needing brake pads and suspension arm on front."
"Spent over £500 here on a service and MOT, 2 tyres and 2 new brake pads. By the time I got home, one of the tyres was flat because it was fitted with a faulty valve."
"This auto centre charged me for parts that weren’t even fitted to my vehicle."