Harvester Shorehouse Southend-On-Sea Reviews Summary

Service

Pros:

• "If you are lucky enough to be served by Glenn you will be well looked after."
• "Lulu was our waitress and couldn’t have helped anymore, was really good with my little one and kept her entertained."
• "Our server today was Amber who was friendly and attentive."
• "Service was good and we were seated promptly."
• "Staff were welcoming and friendly and we were seated at our table even though we were early."
• "The service was as seamlessly professional and friendly as always."
• "We had a great experience recently at Harvester Southend. We went with friends and an 18 month old and our waitress Kinga was incredible."

Cons:

• "Awful service. Waited 10 minutes to be served."
• "Poor appalling service, waiting for a table for half an hour."
• "Service was really poor tonight."
• "Took 25 mins to bring ordered drinks."
• "One of the worse experience on customer service & quality of food 👎"
• "Breakfast was awful cold and returned 3 times and couldn't get us served at the same time."
• "The food came out cold and the waitress has an attitude problem."

Food Quality

Pros:

• "Good food, beer was a bit excited."
• "Three of us had steak and requested it cooked different ways and everyone got what they ordered, it was delicious and melted in your mouth."
• "The food was amazing, so fresh and tasty."
• "The food is sublime and prepared to a fairly good level and the drinks are faultless as one would expect."
• "Food was excellent and came out quickly."
• "The food was prefect, tasty & thoroughly enjoyable."
• "The main meal of the classic chicken burger was very nice."

Cons:

• "Salad was lovely, main meal came, dirty bird burger, it was unappetising. Soggy onion rings, over cooked breaded chicken in a soggy bun."
• "The ordered food was disgusting, burnt and also cold at the same time."
• "Sadly the breakfast provided had a number of burnt items."
• "Meat was all overcooked and dry."
• "The portions were small and the standard of food was very poor."
• "The 'salmon fish cakes' had large hard pieces of potatoes no fish!"
• "Everything was burnt and cold. It took 30-40 mins just for one plate to be served."

Cleanliness

Pros:

• "The food, service and cleanliness had also improved significantly."
• "The place was really clean."
• "The restaurant was very clean and tidy, i would highly recommended the shorehouse for good food and nice atmosphere."
• "Surroundings were comfortable and clean and it was a pleasant lunch all round."

Cons:

• "The backs of the cloth seats were dirty & needed the upholstery cleaning."
• "Toilets are not the best either."
• "Quite dirty carpet."
• "Dirty and run down, in dire need of a refit."
• "The place is dirty, it feels dirty, the floors are either slippery or sticky, the furniture has a tacky feel to it."
• "The place to be fair looked run down, dirty and sticky."
• "Dirty tables, full of empty glasses, and food rubbish."