The Urban Chocolatier Ilford Reviews Summary

Dessert Quality

Pros:

• "The desserts were delectable, offering a delightful blend of flavors and textures."
• "The Cookie Monster waffle... was a delightful treat, generously topped with crushed cookies for a nice, heavy, and tasty experience."
• "Had such a decadent dessert here yesterday, great atmosphere and the staff were really accommodating."
• "This is Dessert heaven like you've never seen and experienced it before! Their cookie dough dishes are amazing."
• "The desserts here are incredible. Honestly, I've never had better."
• "Absolutely delicious friendly staff and nice family seating. The freak shake I tried...was absolutely delicious."
• "Delicious selection of desserts and quite spacious."
• "The best dessert place to go to, i love this place as i have a sweet tooth and this place has never let me down."

Cons:

• "The cheesecake I wanted to order was not available. The milk cake I ended up ordering was stodgy and flavourless."
• "Cookie dough wasn’t cooked through properly and the chocolate fondant was overly sweet."
• "Ice cream are good but poor staff. They don’t know how to behave with customers."
• "Such an average dessert place with extra sweet desserts, not the best ice cream and unclean cutlery."
• "The desserts are lovely and there's a lot to choose from, so it can take a bit of time choosing."
• "Zero stars if I could. MOULDY FOOD, poor service, got orders wrong."
• "Unfortunately the standards of this place have gone down horrendously."
• "Not sure how long this place has been around but it was a very good find for dessert lovers. Brilliant selection of desserts, although this is definitely a case of quantity over quality."

Customer Service

Pros:

• "The customer service was exceptional, creating a warm and inviting atmosphere that enhanced the overall dining experience."
• "Highly recommended! Affordable prices! Good atmosphere!!! Food: 5/5 | Service: 5/5 | Atmosphere: 5/5"
• "Most excellent service, totally loved large variety of items, food smells amazing. Arshad gave me the most amazing customer service."
• "The service, particularly table ordering by Mr. Kiran, was excellent fast, polite, and friendly, ensuring a well-looked-after experience."
• "I had the pleasure of visiting urban chocolatier, and I must say, their brownie sizzler was absolutely delightful. The service provided by Kiran was exceptional."
• "Absolutely poor service, kitchen area is dirty I saw from front, staff touch the bin and make food, no use of gloves."
• "Very bad customer service, kitchen area is dirty I saw from front, staff touch the bin and make food, no use of gloves."
• "Horrible And slow service! We waited one hour for our food where we called for someone to serve us yet still no one showed up."

Cons:

• "Staff seemed shambolic perhaps because it was 10pm but we got moved from our table after they sat us down and then we had to ask twice before they came to take the order."
• "Absolutely disgrace. 5.45 on 19/10/23 7 of us went in to get dessert. 1 of us needed the toilet. The staff said no customers cannot use the toilet."
• "First day of half-term holiday outing with family & friends. Was greeted at the door with friendly staff. Seated straight away. Kids had a blast. Portions were big enough to take away. Would recommend to others!"
• "Worst Customer Service Experience I ever had. I felt unwelcomed even though I had 3 Kids with me when I placed my takeaway order."