Creams Coventry Reviews Summary

Customer Service

Pros:

• "Front of house staff Muhammed/Mohammad Great service."
• "I thought the customer service was excellent, very warm & friendly."
• "The time was fast and the staff were so nice."
• "For a start the staff are friendly and welcoming secondly the hygiene is good and it's nice and clean a great environment."
• "Staff was very friendly and precautions were taken in terms of COVID-19."
• "Staff were friendly. Service was quick."
• "The staff members were friendly, especially the girl name LAVEENA she is knowledgeable, and eager to help."

Cons:

• "Creams continued to disrespect me on the phone and then hung up on."
• "Needs better staff one of the guys upfront had a foul mouth and doesn't listen."
• "Staff unwelcoming and disinterested."
• "Very bad customer service, I was owed a free voucher from a messed up order during covid, I was told at the time that my details were in a book for when I visit next, today was my first visit since, I was told by the assistant the manager has left and the book has gone with her."
• "The person who answered the phone very rudely said 'we don't take orders over the phone' and hung up as soon as he said his last word."
• "Staff need training on allergens & customer service!!"
• "The staff are completely disrespectful and RUDE."

Dessert Quality

Pros:

• "Desserts were lovely. Short waiting time for orders being served."
• "Cookie dough was fantastic and the freak shake was the best."
• "Ice creams are 100% worth the money."
• "The desserts here are so delicious. The quality of the ice cream is rich!"
• "Really love the desserts here. They got different types of ice cream flavour, crepes, waffles, bubble waffles."
• "The best dessert to try is volcano brownie."
• "The desserts are amazing and hands down beat all the competition around the area."

Cons:

• "Only 2 stars for the gelato as ordering anything else is either poor value for money or poor quality tasting."
• "It's nothing like the picture on the menu, it's basically just a plain cheesecake with strawberries on top."
• "The crêpes were not that impressive."
• "However it's expensive and it's debatable if the food is as premium as something of its price should be."
• "The waffle is very doughy and hard. Wouldn't recommend it."
• "Bought a mango and coconut waffle. Its too sweet and drenched in a mango sauce which gives it a fake mango flavour."
• "The cookie dough itself was not cooked and tasted disgusting and like raw dough."

Atmosphere & Environment

Pros:

• "It got lake view as well. Peaceful."
• "Awesome view outside, and very good Wi-Fi connection."
• "Nice locality with a pond of a kind outside with fish, swans and the occasional goose."
• "The ambience is wonderful and the products tasty!"
• "Interior was great the view of the lake was the cherry on top with regards to the atmosphere."
• "I really enjoyed my time here it's a nice atmosphere and the view when they open the blinds in the evening is really scenic."
• "The ambiance is also better as there isn't so much banging from speakers all the time as you get in Leamington."

Cons:

• "Absolutely Horrendous- The rubbish in the car park area was enough to stop me from entering."
• "Music was so loud you couldn't have a conversation with anyone else you were with."
• "Place is looking really shabby, seats ripped, toilets not working only the disabled access one."
• "Very noisy place. Couldn't have a proper conversation. Dirty tables."
• "The parlour has limited booths, so you're forced to sit on chairs which are uncomfortable and ruin your experience."
• "Being an old school cov kid the location,was to say the least, unappealing."
• "Somewhat noisy since there are no part of the furniture or anything else that muffles high sounds."

Service & Efficiency

Pros:

• "Had a Deliveroo order who delivered very quickly."
• "Staff were friendly and helpful to anything we Needed and the deserts were with us within 10 minutes."
• "Really enjoyed our desserts 😋."
• "The staff were very helpful."
• "Staff are all really helpful and attentive."
• "Great staff and very friendly service."
• "Staff were well trained and they are maintaining social distance."

Cons:

• "Understandingly waiting times are atrocious."
• "Do not order takeaway from here. I've ordered from here twice. Both times they kept changing the expected delivery time to be later and later."
• "We waited 1 hour and 10 mins for our deserts!"
• "Came here today, there was nobody apart from me, and I had to wait about 15/20 minutes for my Sunday."
• "Slow service, no clue how to serve and forgot half the order."
• "Service was slow unefficient and no attention to detail whatsoever."
• "Service extremely slow even though it wasn't busy."

Value for Money

Pros:

• "Ice creams are 100% worth the money."
• "You definitely get your money's worth."
• "Grown up menu quite pricey, but kids Sundays were good value."
• "The Waffles are massive and easily worth the money paid for them."
• "Price was reasonable & portions were huge."
• "Good quality ice creams. Value for money as far as quantity is concerned."
• "The desserts are reasonably priced for what you get, 100% recommend this place to everyone looking to have a treat."

Cons:

• "The dessert parlour is overpriced. There are many better alternatives within the local area which are better value for money."
• "No card payments, cash only they said...so I gave cash £10 note, and they said they're unable to give change!!"
• "Over rated and pricey. My advice.. don't bother."
• "£8 for an ice cream is steep."
• "The fizzy drinks are a bit too expensive."
• "For a waffle it is quite pricey."
• "I feel like it's quite overpriced for what you get."