Address: Union St, Chatham, ME4 4PZ, United Kingdom
Phone: +441634829934
Rating: 4.2
based on 201 reviews.
Cost and Affordability
Pros:
"Easypetcare is a great vets, even my dog was comfortable there and I am happy that unlike most vets it is not overpriced."
"With there low cost prices I was not concerned about not being able to afford it."
"would highly recommend to anyone looking for a reasonably priced vets with high quality service standards."
"very competitively priced."
"EPC are fantastic, they show dedication to what they do and are very well priced."
"The prices charged are very reasonable."
"Very affordable with no unexpected costs."
Cons:
"Price Hike !! Sadly I have had to have 2 elderly cats put down at this vets in the last 2 weeks. They have been compassionate and the process was easy, but the price went from £173 to £222 in the space of 2 weeks!"
"Absolutely diabolical! No wonder its cheap."
"It’s cost me £1300 for her treatment and she’s still no better off."
"Three medicines given and when checking the price online, the value came to 90 pound. I was charged 300 for consultation and meds."
"sold another flea treatment and some over priced savlon 100 pound down on the bank holiday weekend already with nothing to show for it."
"But 4/5 hours later I received a call from them stating that the manager would not let the surgery commence until full payment received, so had to transfer remainder."
"Absolutely shocking, just had an emergency consultation, booked over the phone, no one tells me on the phone, as I get there or as I get into the consultation room that I’d have to pay £50 just to weigh, check his heart and temperature."
Staff and Service
Pros:
"I've seen Monica each time and she is very thorough and knowledgeable."
"They don't claim to be something they're not and really try their hardest to look after your animal."
"The reception staff were friendly and helpful and the vet answered all of my questions and gave good advice."
"Great service lovely people. Nothing is to much for any of the staff."
"all the staff here are very helpful."
"The receptionists are personable, remember you, are down to earth and true animal lovers."
"The vet was very caring and gentle."
Cons:
"You can never get an appointment online, EVER!"
"The problem is the booking in system & a couple of the receptionists who on 2 occasions have said that they have booked me in, only for me to find out that they haven't."
"I got a good vet once, but otherwise the vets who saw my cat seemed rushed and their examinations cursory."
"And despite me asking to be removed from their system, I am still receiving text reminders for my dead cat."
"A friends two Rottweilers were attacked in Chatham and were taken to this vets by the police for urgent treatment, they refused to treat them unless there was someone there with a credit/debit card or cash."
"I phoned easipet care last night because i worryied that a puppy could still be in here birth canal i got told everything will be fine. This morning she wasnt looking great so i phoned the vets up at 8am when they open told them she isnt breathing normally i rushed her up to the vets i arrived at 8.40 for a emergency appointment and still havent been seen 1 hour and 20 mins later still havent been seen."
"I phoned up in a panic because I was in shock I have a turtle and didn’t realise every vet doesn’t do aquatic pets, the girl laughed down the phone at me."
Facility and Accessibility
Pros:
"Happy to see they now have an appointment system."
"The reception area is very clean with a well organised waiting area (separate areas for dogs and cats)."
"Always very responsive on getting through and same day appointments too up to 7pm which is handy!"
"You don’t have to make an appointment which is brilliant and free parking is available."
"The surgery itself is very clean and the holding cages are as clean as can be."
"Very clean well located with parking."
"There's a separate area for cats and dogs so they don't have to mix."
Cons:
"Always running late, and the place smells disgusting."
"Communication is poor/non-existent."
"As is common the cat friendly section is so friendly it was full of dog owners so didnt help our cat who got stressed."
"This place is like money pit."
"The vets should not have been open during full on building works, it was like walking into a building site!"
"Took 10 minutes to check in as 2 of the staff were chain smoking by rear door and car park leaving the only non smoker to deal with all the customers."
"First off, it was a building site and should not have been open."