Medivet 24 Hour Dartford Reviews Summary

Staff and Service Quality

Pros:

• "All the staff at Medivet were really friendly and helpful - including the Vetinary!"
• "Leon put timmy to sleep but was extremely compassionate."
• "The practice saw my cat within half an hour of him frothing at the mouth."
• "During a very stressful period, our elderly dog became very ill at short notice and from the outset, staff were very attentive."
• "The vet is really lovely and explains things properly."
• "Everyone I've interacted with has a crazy love for all animals."
• "The doctors are so caring and professional! Our cat had every help, wish and whim attended to :)"

Cons:

• "Very confused staff members that lie a lot. Very unprofessional I would not recommend at all."
• "The practice is too busy, they cannot cope with it. Appointments always late."
• "We were told that they had a more important case than our cat that couldn’t pass urine."
• "If you like inconsistent care, no feedback, rubbish advice this is the vets to go to."
• "Also I found that some of the reception staff had no compassion."
• "Incompetent people, people at the reception who have no idea about topics related to animals."
• "Worst vets I’ve ever come across, the receptionist all have an attitude and don’t even know what time of day it is."

Cost and Pricing

Pros:

• "Always a good follow up consultation price is very good."
• "5 stars for the vets and all staff, but maybe the practice could look at prices? A smaller consultation fee would really help people out that are struggling."
• "The best vets I have attended. The reception team are so lovely that includes the emergency reception team too."

Cons:

• "The cost came in just over £70, which I thought was rather high?"
• "Valuations of treatments in relation to the final cost do not cover a lot of hidden costs."
• "Overpriced. I called up to ask how much to see my hamster on a Sunday and the lady said £75 + treatment!!!"
• "They only care about taking as much of your money as possible, we had one vet say we still have another £400 of your insurance money to go."
• "She wanted to charge us £1200 for an operation and boy could she not write up the list of charges quick enough either."
• "The astronomical fees are unbelievable if you use them make sure you ask for an itemised end bill and go through it with a fine toothed comb I found £200 pounds that could not be accounted for on the itemised list."
• "Don’t come here and pay ridiculous prices! They will make you keep coming back so you can pay consultation fees!"

Emergency and Urgent Care

Pros:

• "Didn’t book an appointment just turned up at the door at 9pm and was seen straight away."
• "We had an emergency with our dog who was very unwell with an ongoing illness... The 24hr team in Dartford were brilliant, gave us an immediate appointment at 1am."
• "Medivet was so helpful when I needed an emergency appointment in the evening."
• "Our dog wasn’t well and was fitted in that day."
• "They help us immensely and got us referred to RVC hospital who managed to operate on our dog."