Address: 6 Hermitage Ln, Maidstone, ME16 9NZ, United Kingdom
Phone: +441622726730
Rating: 4.7
based on 179 reviews.
Staff and Vets
Pros:
"The staff are brilliant."
"The vets Richard, Harriet and Alex have all been amazing with all our animals."
"The reception staff were so helpful."
"The staff are all very calm and caring towards our pets."
"The vets couldn’t have been more lovely and you could tell they genuinely knew what they were talking about."
"The vet I saw was extremely informative and helpful."
"The receptionist was lovely, very kind and understanding and also explained what would happen."
Cons:
"Not recommended! Avoid! I gave them my animals for neutering. Surgery did one of unexperienced vet."
"They forgot to give me an important medication (an antibiotic) for starters, which could of been a big factor on why she ended up being put to sleep."
"Most of the time you felt like you and your animals wasn't important and the rushed consultants with Mark are not the way you go."
"Very unprofessional and rude receptionists. Never felt more humiliated in my life."
"They kept changing their storys. I had no idea what was going on with my bird."
"They stopped my emails reaching the vet and ignored my questions which where important."
"The receptionist unaware of the situation and asked if the hedgehog was staying in for treatment but once corrected giggled and thought it was funny."
Quality of Care
Pros:
"They looked after my amazon parrot, and within 1-2 days the meds they prescribed worked like a dream!"
"Absolutely brilliant - had to take a fledgling starling in after a cat had caught it, they examined and fed the poor thing and returned it to me within 5 minutes after determining it was unharmed by the ordeal."
"Found them extremely knowledgeable and caring. Very prompt, no long waiting once there."
"Highly recommended for support with chickens!"
"The incredible treatment and care that he was given has meant that his foot is healing perfectly."
"Dedicated, devoted, knowledgeable, persistently fighting to diagnose and save our desperately, critically ill puppy."
"The vet was kind and competent and thorough, everyone was lovely."
Cons:
"From one of the animals belly between third and fourth week protruded stiches which cause extended infection."
"They sent me back without feeding tube without liquid food that she was supposed to be given and told me that they won't do a blood test after 3 months of not eating."
"Bloody expensive see my hamster for 3 mins charged me 50 for a wrong diagnosis."
"But instead my Gecko has now died in the night because of lack of care and communication for this vets who didn't give to monkeys about helping me.."
"Misdiagnosed my guinea pig technically three times for different ailments, three different vets, could’ve been fatal."
"Bloody expensive see my hamster for 3 mins charged me 50 for a wrong diagnosis took her kings hill and got a correct diagnosis for half the cost if I took Trinity's advice my little girls wouldn't be here now."
"Trinity vets misdiagnosed her twice."
Cost and Value
Pros:
"The price was very reasonable and there was no surprises with the cost it was all explained to me on the day."
"Very happy with the service and information given and also very happy with the cost."
"For all they did with x-rays, fluids, antibiotics, syringe feeding etc. it was very reasonably priced."
"I was actually surprised that the bill was also a lot less than I thought it would be."
"The prices are much cheaper than expected."
"Treatment advised, estimated, came in considerably cheaper than advised which is always good."
"Didn't feel I was being ripped off as price for consultation and medication was reasonably priced."
Cons:
"Registered via the website and received no response. Also tried calling to book an appointment but to no avail."
"I spent well over £100. I then asked if the vet could call me again for advise however they said to bring my pets in again (again for another charge)."
"On my last visit they presented me with a bill for £450 when their quote was £290."
"Was given a cost of surgery on my daughter's bearded dragon during a consultation by vet surgeon Mark. Only for it to be tripled on the day!"
"I find the consultation fee of £45 a bit heavy for a little beardie (Before meds). I also pay £30 either side of the vets for the fecal samples so it comes to well over £100 each time she needs checks."
"They where extremely rude towards my girlfriend and her dad and accused my girlfriend of starving her snake."
"Trinity's standards have dropped considerably and are nowhere near as good as they use to be.. costly mistakes and lack of important communication are just a few of the problems that need attention."