easipetcare - Dartford Reviews Summary

Staff and Service

Pros:

• "The vet and nurse who checked up on Blue were very friendly and explained to me everything I needed to know."
• "Cannot praise Easipetcare enough. I wouldn't take my dog anywhere else."
• "The vet we saw was lovely. My dog can be nervous but she put my dog at ease immediately."
• "Always go above and beyond, don't charge the Earth and have some of the nicest people working there."
• "Very friendly and welcoming staff."

Cons:

• "The veterinary were afraid of our cat… she did not even weight him… no proper health check."
• "1st Vet we saw didn't inspire much confidence to be honest."
• "Easipet's misdiagnosis may well cost my cat his life."
• "Please avoid going to this vet they have very incompetent staff and they only care about your money."
• "I am complaining about the poor service I received when I visited with my sick dog."

Facilities and Cleanliness

Pros:

• "Good place, seem to be following covid guidelines. A bit hot in reception could of done with Aircon on."
• "The reception area is clean and seating area large."
• "The waiting room area is big and spacious and clean."
• "It was very basic but clean and hygienic and all social distancing rules was undertaken."
• "Also very clean and the staff was very polite and good with our dog."

Cons:

• "Although the waiting area could do with bit of decorating, maybe pictures of pets clients etc."
• "The vet table was filthy to the point that we didn't want to put our puppy on it."
• "Is there really any need to still have Covid screens?"
• "Not the cheapest, totally unprofessional, called at 6pm to be put on hold then left on an actual call for 15+ minutes."
• "Second time refused to see our dog even though we had an appointment because their vet was going home earlier."

Cost and Value

Pros:

• "Their prices are completely affordable and you get no lesser a service due to the price being so reasonable."
• "Cost was really reasonable and the only thing that was a shock was that I was charged as much for a Jill jab as I was for a spay."
• "This saved me over £100 thank you vet."
• "50% cheaper for the same issue than at our previous vet practice... Totally recommended!"
• "Good prices across the board with a number of special offers such as inoculations for all our furry friends."

Cons:

• "Quoted £769 for an abscess removal for my rabbit... Went to mead vets in dartford was quoted £250-£350."
• "Easipet's misdiagnosis may well cost my cat his life."
• "Overpriced for the jobs that are done and they are not even done properly."
• "The results had the actual cost of the bloods written at the bottom. We had to pay hundreds more than this price showing their mark up on prices is HUGE."
• "Been paying £10 upwards for 7 years without fail for a house cat and still have to pay for yearly check ups?"

Customer Service

Pros:

• "The reception staff was phenomenal, the staff member who served me at the end made the process swift and was very professional."
• "Very helpful on advice when I phoned."
• "The reception staff were on point and brilliant as always."
• "The receiption staff were very helpfull and friendly."
• "The receptionists are absolutely lovely, which is really reassuring as the first people you speak to."

Cons:

• "Very bad customers services in this vets."
• "I do not recommend this vets, they make you pay upfront, which is understandable, we had to wait over a month for a refund."
• "Absolutely appalled by this surgery... they continued to berate my parents, sending constant threatening letters to them about court and bailiffs."
• "Delaying treatment on a puppy can be life threatening so I’m very dissatisfied with the reception attitude."
• "Rude reception staff, one in particular feels that it is OK to address you as 'Love' or 'Darling'."