Mead Veterinary Centre Reviews Summary

Staff and Service Quality

Pros:

• "They are amazing, appointments same day if needed, reception staff always friendly."
• "Caring and friendly staff who really appear to love their work."
• "Extremely knowledgeable and helpful staff who are passionate about animals."
• "The staff were very friendly and Kim the vet was lovely and very patient with my curious kitten."
• "Verry verry helpful and professional staff working there, they just awesome 5 stars."
• "The young lady who took care of our kittens was very friendly and helpful."
• "The staff are always friendly and very knowledgeable."

Cons:

• "Waited over an hour outside without being told there was delays."
• "Rude receptionist, asked if I could get an appointment, said it was an emergency and she couldn't of cared less."
• "Very Rude Receptionist, barely knows how to hold a civil conversation."
• "The attitude was disrespectful and demeaning."
• "Staff were rude and unaccommodating."
• "Not only did we not get any diagnosis or reasons to his symptoms, but we were treated very poorly by the reception staff."
• "Unfortunately had to speak to a very terse, rude receptionist who spoke to me as though I was stupid."

Cost and Value

Pros:

• "They charged me less than a third of this price for the same treatment!!! Thank you so much Mead Road."
• "I thought the price for a consultation and a week's antibiotics for my dog was very reasonable."
• "They helped me with keeping the costs low, by only charging me for medication and not constantly charging consultation fees."
• "Busy veterinary centre, but I got an appointment for neutering my dog without a waiting list. Price one of the lowest I found and a very good care provided."

Cons:

• "Service has suffered over the last few years yet prices have rocketed."
• "I asked for the blood test to be taken and till today I have no idea why I paid £219, which markers had been checked."
• "Cost Almost £300 for a 15in appointment and a blood test, which I am now concerned, that the results could be wrong, due to their complete unprofessional behavior so I am now attending a new vets."
• "Well last week I rescued a pregnant cat living in a bush a few miles from me and today she gave birth unfortunately the 7th had his insides on the outside and took him here to see what could be done and alas nothing could be done he was pts I felt like I was brushed off and not taken seriously and to top it off they wanted 180 pounds for his ashes to come back to me."

Facility and Accessibility

Pros:

• "The practice was incredibly clean."
• "There is a spacious waiting area."
• "The waiting room is split with one area for dogs and the other side for cats and small animals."
• "Reception staff acknowledge all the pets in the waiting room and are helpful to the less able."
• "Nice and polite staff at reception and the vet I saw knew what she was talking about and acted in a professional manner. Tidy reception area."
• "Clean & roomy premises, approachable reception staff, friendly and thorough vet."

Cons:

• "Their car park is a bit on the small side, so could get a tad ramo I guess at times."
• "However when I turn up for my appointment, I'm never seen on time."
• "Always a gamble on whether you can reach them via phone, just cuts out so you're left calling over and over."
• "Little bit stressful this time turning up for my cats appointment. They had a new system in place and could not locate him on the system."
• "Clinic now closes at 7pm rather than the previous 8pm with no out of hours option available on site."