"The Vets always explain everything to you, and give the best care to your pet."
"Their treatment towards my cat was very comforting and reassuring."
"Helped our desperately ill labrador Toby when he was struck with a complex auto immune disease, have been fantastic dealing with our insurance also."
"The vets & nurses all gave time to her and us about treatment and costs."
"The Vet David, I cannot praise and thank highly enough. Helpful, kind and thoughtful."
"I cannot praise the vet highly enough who treated my dog when she was rushed in as an emergency."
"They are professional, caring and offer a great service and have literally saved my kitty and help me navigate aftercare."
Cons:
"No competence and any empathy."
"I was really very upset that this vet was happy to put such an old dog through an anaesthetic, with all the risks that it entails."
"I’m extremely disappointed and very angry my sister and cousin took our budgie in yesterday afternoon as she wasn’t feeling well, no x-ray was taken of her all that was said was she was ill the doctor that was examining my budgie prescribed her with antibiotics which made her nothing but worse."
"Wrong diagnosis! My dog saw several people at this vets. They diagnosed her with cruciate damage, we took my dog back to our old vets and they diagnosed her with a tumour in her spine!"
"Vets are all very inexperienced, we had a bad experience again and we won't go back ever again."
"Misdiagnosed a Portosystemic Shunt for a spinal injury."
"Left my dog for 4 hours with no painkillers during an emergency visit."
Customer Service
Pros:
"To their credit appointments are always prompt and usually no queue for appointments."
"Park Vets have always welcomed us with a smile and a professional attitude."
"The staff are always friendly and of course knowledgeable but they also are great value for money."
"Good friendly service and fast response."
"We have been taking our animals to Parkvets for about 14 years and have always found the reception staff and vets to be extremely helpful and friendly."
"The staff were all lovely especially on reception, keeping me updated on the wait and offering tea, water etc."
"You always get a friendly reception from the staff and they all are willing to answer questions."
Cons:
"Was totally shocked to be charged emergency prices for a normal appointment."
"I have put in a complaint as was informed I would have a response in 14 days a month later I'm still waiting!!!"
"Worst vets i have ever come across."
"I think that some are distracted by pressure from the Company to make money."
"The receptionist was extremely rude."
"Extremely rude, and if you raise a concern about lack of communication rather than listen to the concern they retaliate with further rudeness."
"Very busy Covid secure place and had to wait a while before being seen even with an appointment."
Cost and Value
Pros:
"Are they the cheapest? - no. But you do get what you pay for."
"Brilliant service, reasonably priced and I left feeling informed and happy with the diagnosis and treatment plan."
"The service was quite costly, however WELL worth it!"
"They may be slightly more expensive than other vets, but for the service you get I think it is worth the money."
"We have just had an emergency appointment at the animal hospital, with tests and medicine for our cat and it didn't cost nearly as much as we thought."
"Always on time and reliable service. Staff are knowledgeable and take the time to answer any questions you may have."
"Thank you so much park Vets - highly recommended. 😊"
Cons:
"Took her back again two weeks later having already paid nearly £600.00 pounds and no results, they then told me that they would have to do a scan and X-rays plus would recommend a new blood test."
"the main thing that pushed us away was how fast insurance was exhausted before any diagnosis was even in scope."
"They will seek opportunity to extract as much money they can, you got to remain in sense and don’t get too scared when making decisions."
"Your bill will be sky high and your pet will not be happy with you."
"They wanted over £200 to put him to sleep, how can they justify this amount at a time of stress disgusting."
"We got over charged by up to 50% more than any other vet in the area so please think very carefully about using this rip off vets."
"Very overpriced place, they are money grabbing... Please shop around with vets beforehand to avoid paying a big bill."
Facilities and Accessibility
Pros:
"The 24 hour emergency service at Footscray is a godsend."
"Great vet practice! Recepcionists were lovely. The vet Alex examined my leopard gecko and explained the treatment to follow."
"Fantastic vets clinic, great set up, very welcoming and felt very assured and confident with the advice and treatment my pet received."
"I particularly like the fact that they have separate waiting areas for cats and dogs."
"We usually go to the Eltham branch, but have occasionally had to go to the hospital - a wonderful facility."
"Whilst my local branch is only open 2 days a week, I am able to use the other branches."
"There’s a fantastic ‘cat friendly’ waiting zone with cubby holes to put your cat carrier."
Cons:
"Saddest day ever euthanising our beloved German shepherd."
"DONT GO THERE, PETS ARE DYING HERE!!!"
"YOUR PETS ARE NOT SAFE HERE! Yesterday they managed to lose a 2 year old Yorkie that was in for an operation."
"Lost a dog through negligence, failed to notify owner when she rang to check on how he was then lied about how the dog was lost by them."
"Other: there is parking available, they open 24/7 despite Google saying they're closed."
"When visiting this practice I waited at least 30 minutes each time before they came to get my rabbit."
"On our first visit we waited over an hour in the heatwave with our air conditioning on in the car which eventually ran out, only to be told that we had been 'forgotten'."