RR London Reviews Summary

Customer Service

Pros:

• "Ross was brilliant in dealing with the problem efficiently, professionally and at a very competitive price."
• "The welcome from Ross was better than any i've experienced at any garage ever."
• "They’re absolutely brilliant to deal with and they’re genuine and they know exactly what they’re doing."
• "Really friendly always service with a smile reasonable price everything is straight forward and clear very honest people they really do care about their customers."
• "These guys will go for extra miles to please their clients and give them that piece of mind."
• "Ross and the team are first class."
• "They go the extra mile to make sure all issues are resolved."

Cons:

• "Ripping me off on the above job and test drive for no reason was not Enough I also had to wait a further 25 mins for my car and when their staff arrived in my car there was only 12 Miles of petrol left in the car!!!"
• "Awful experience! Couldn’t get the work right, had to go back for remedial work."
• "I was informed that a staff member had test driven my car to their home which was somewhere past Vauxhall??????"
• "Car didn't sound right after service and started juddering about a month after service."
• "I had electrical work carried out so they had to remove parts of the interior, Which resulted in my steering wheel but back out of alignment they broke interior trim from the centre console terrible job putting the stereo back."
• "I’m amazed at how RR London has received any 5 star rating, as they have not been very good at carrying out simple mechanical work."
• "The cost of this incompetent work was £450.00, You’re better off giving it to a dealer. AVOID RR LONDON AT ANY COST!!!"

Quality of Work

Pros:

• "Great service, sorted out the dreaded rear diff problem on my LRF2 quickly, kept me up to date."
• "The very best customer service and communication and genuine enthusiasm and expertise for LR/RR cars."
• "The work itself was damn perfect and diagnosis were all spot on."
• "The technicians found and resolved a very tricky intermittent fault with my engine that had left other Land Rover garages scratching their heads."
• "No cutting corners with these guys. They are honest and supportive."
• "They fixed the car first time and diagnosed a tricky issue with relative ease."
• "RR London managed to book my car in within 3 days and diagnosed the fault immediately."

Cons:

• "I asked for my tailgate handle to be reattached they managed to install it upside down."
• "Serviced my LR and was very expensive."
• "Very little knowledge. Eye watering charges for a very unprofessional service."
• "They also produced a report of what they think needs repairing on the car; I bought my car for £3,800 recently. Their garage report including irrelevant jobs and sky high unrealistic labour charges totalled £8,396.03."
• "Unfortunately despite several attempts over the last month to communicate on their 'contact us' page I had not managed to experience them for myself."

Value

Pros:

• "Their rates are incredibly reasonable for the high standard of work they deliver."
• "They also helped me to find cheaper alternatives to some of the work and were always in touch to let me know how they were getting on."
• "Not getting ripped off, decent prices, transparent assessment of the damage and fast turnaround."
• "They had the car finished within 3 days, for much less than I was expecting to pay."
• "Great communication, sensible prices and unquestionable quality of workmanship."
• "Ross and co have saved me £1000s."
• "The work I needed was done quickly and to first class standard....and at a very reasonable price compared to even non specialist garages in this area."

Cons:

• "The cost of this incompetent work was £450.00, You’re better off giving it to a dealer. AVOID RR LONDON AT ANY COST!!!"
• "Serviced my LR and was very expensive."
• "Very little knowledge. Eye watering charges for a very unprofessional service."
• "They also produced a report of what they think needs repairing on the car; I bought my car for £3,800 recently. Their garage report including irrelevant jobs and sky high unrealistic labour charges totalled £8,396.03."