Grange Land Rover Woodford Reviews Summary

Customer Service

Pros:

• "Visited the store in December & purchased my new Discovery Sport. My overall experience was amazing from the start to the finished."
• "George went above and beyond his duty by making sure we were kept up to date with the arrival of our vehicle and rectified any issues or problems we may have had."
• "The collection service is very convenient, allowing me to work rather than traveling to and from the garage."
• "The service for collection and delivery is always excellent with the team keeping me well informed of progress."
• "Great customer service this week at Grange LR Woodford."
• "I’ve acquired my previous car in different branch of Grange, but need to admit - guys in Woodford are not only real professionals but make the whole process painless, fast yet thorough."
• "I am very satisfied with the service received, all time schedules were achieved and personnel were very polite."

Cons:

• "You would expect a better service from a premium brand like Land Rover."
• "The level of customer service I received was abysmal."
• "Head Of Business Paul Greenberg. I've been emailing him since June due to issues on my car.. Never replies or calls me back!"
• "The quality of service is abysmal with you being required to call up to 6 times before you’re able to get through to a representative."
• "Despite making a significant investment, I feel undervalued as a customer. This whole experience has turned into a nightmarish ordeal."
• "After Sales support from Grange Land Rover Woodford is poor, purchased an approved second hand car from them and they couldn't even send us the instruction manual which was missing when purchased."
• "Very poor service... travelled 20 miles by bus and train with 3 children and it was closed online closing timing are incorrect."

Vehicle Delivery and Condition

Pros:

• "After looking for over 12 months for a Range you guys really pulled it out the bag!"
• "The service level has done a full 360! The service manager took ownership of the issue, ordered the parts and arranged for the care to be collected."
• "It's refreshing to have a dealership take time to understand what you want and actually deliver."
• "In 2017 I bought a new Range Rover sport, couldn’t been happier with the grange made buying my car an amazing experience, very helpful and they knew there stuff."
• "Fantastic Service and No Pushy Sales Staff, Dee Djalo is a great asset to Grange Dealership."
• "I have just bought a beautiful orange Range Rover Evoke from this garage. Everyone could not have been more helpful."
• "I was pleased that I went to Grange Land Rover Woodford to buy my new Evoque. The service was excellent."

Cons:

• "Called in multiple times and the guy not available."
• "What a mistake to try and get an Evoque P300. Still not delivered after 4 1/2 months."
• "Before taking possession of the vehicle, I was dismayed to discover scratches on what should have been a pristine, brand-new car."
• "Sorry guys but when buying a car its a major happy experience. You managed to ruin that experience and supply a car that should not have left the showroom in the state it did."
• "We bought a Discovery Sport at the beginning May it was 2 months old. When we came to pick the car up we were there over 2 hours as they couldn't find the 2nd key."
• "Bought a car from Grange Woodford, the car arrived to us with no MOT, no service and no health checks done after buying a Range Rover."
• "Terrible experience, arranged to test drive a car. Turned up and no car there to test drive."

Sales and Aftercare

Pros:

• "The salesman Mr Brian Hicks was exceptional and delivered a top class service."
• "A great experience, I bought a very competitively priced vehicle from their excellent professional & knowledgeable staff."
• "Special mention for Joshua TeWhare on the sales team. Found him to be very friendly, helpful and patient throughout the whole process of buying the car."
• "All the Staff are very polite, welcoming, helpful and very professional in particular Hardeve and Sal were exceptional."
• "Levi Mathurine provided me with outstanding customer service."
• "We received excellent service from Kevin. He was friendly and very personable."
• "Very happy with the process, Phillip kept me well informed that all the information I needed and would not hesitate to recommend to friends or family or to anybody else who wants to buy a new Land Rover."

Cons:

• "Fast in arranging a fantastic test drive. But not a word heard after that."
• "Poor customer service. Was asked to wait 5 minutes outside to be seen to, was looked in the eye and ignored for 20 minutes."
• "Avoid this dealer if your looking for an 'above & beyond' experience."
• "The unveiling of my car was marred by an inexperienced sales representative."
• "Absolutely the worst customer service I have ever experienced. Waited 6 weeks for appointment with courtesy car but when I arrived no courtesy car and very indifferent attitude."
• "Worse dealership to do to for repairs."
• "Really unhappy with the aftercare service I have received at this place."