Stratstone Land Rover Mayfair Reviews Summary

Customer Service

Pros:

• "Proactive and timely communication from Sharon in the office, always reassuring to know my anticipated delivery was in her hands."
• "Peter went above and beyond to ensure that I was familiar with all the features on my new car."
• "Great service from Peter & Chris. Made the whole process simple and transparent."
• "Peter delivered my Defender one week ago. He is a man of great patience and care."
• "Great customer service from Farhad, he is very professional and he really is a good asset for Land Rover."
• "Anthony delivered the car, and he gave me thorough introduction about the features."
• "Peter, was without doubt the most helpful and knowledgeable guy I have come across and nothing was too much trouble."

Cons:

• "Salesman Frank on the other hand was a typical salesman and lacked patient care… I felt rushed to put a deposit down."
• "The sales and after sales process has been extremely frustrating."
• "Long term customer of Stratstone Mayfair but lately their service has gone down the drain."
• "Ordered the new Rover in January, was told that the order is waiting for a build allocation and the business manager will keep me informed on a monthly basis. I have tried to contact them via email and phone several times — 8 months down, not a single call or email."
• "Call to enquire a use vehicle. After first email, 0 response from sales person."
• "Booked in my vehicle with Ms Richards, when I arrived they had no record of my booking."
• "Had an appointment at 3pm Called to say running late only to find when I got there the salesman was with a client!"

Delivery & Handover

Pros:

• "The brilliancy of staff here makes the entire Range Rover experience extraordinary."
• "I absolutely would recommend the team at Stratstone of Mayfair."
• "What a wonderful experience. Just collected my dream Defender 110 75th anniversary; what a pleasure from start to finish."
• "Anyone looking to buy a car from this dealership please deal with Peter and you won't go wrong!!!!!"
• "His professionalism and the customer service was to a extremely high standard."
• "The car was superbly prepared and virtually indistinguishable from new."
• "I have received efficient service from this company throughout my experience of getting my car."

Cons:

• "Absolutely ridiculous if they want to sell cars!"
• "Sadly bought an SVR (2017) which developed major problems within 9 weeks of having."
• "The car never materialised after chasing and then told there was an issue with the order after 3 months of having my money."
• "Delivered the wrong car I initially (wrong number plates, wrong chassis number, wrong colour)."
• "The car was delivered dirty inside and outside."
• "I decided not to accept receipt of the car and returned the vehicle upon delivery due to vehicle not meeting relevant standards."
• "It had a check engine light come on twice (including being initially delivered to me with it on!) in first 6 weeks of ownership and a not fit for purpose front tyre."

Communication

Pros:

• "Bought a Defender from Kyle who kept me informed all through the sales process."
• "Had an excellent experience of this Startstone dealership. No greasy salesman, was really looked after by Miz and very professional and personable."
• "The Stratstone Land Rover dealership in London is a testament to opulence, marrying aesthetics with unrivaled quality service."
• "Staff are happy to let you browse and not hard sell you."
• "Sales staff are professional and friendly."
• "Peter went over everything so clearly, he was super patient and nothing was too much trouble for him."
• "We have just purchased a Range Rover evoque for my daughter,I must say the experience was flawless from start to finish nothing was too much trouble."

Cons:

• "Being in Mayfair they obviously believe they are more important than their clients - too pompous for my liking."
• "Would not recommend anyone to visit this place."
• "To just ignore a potential customer is downright despicable."
• "I will never return to this dealer."
• "Will I never learn! Long suffering Landrover / Range Rover owner, but I thought things might be improving so I found a 69 plate Discovery Commercial at Stratstone Mayfair, fair price and looked ok, delivered on time only to find out when coming to tax it, that they had failed to MOT it."
• "The worst place to buy a car!"
• "I’ll never bother going there again and the only reason I did so in the first place was because a friend had a very good experience with this dealership, but from other reviews and my own experience he might have been very lucky."