Stratstone Land Rover Service Centre Tottenham Reviews Summary

Customer Service Experience

Pros:

• "Sarah at reception is a real credit to Land Rover Tottenham. She has exceptional customer service skills."
• "Very good customer service especially Oz who has been amazing in helping and advising me."
• "Shanti was very helpful on the phone. Peter picked up and dropped back my car."
• "Shante- lee was my service advisor and she guided and helped me through the process."

Cons:

• "Calls to the service centre were met with prolonged waits or simply ignored. Promised callbacks never materialized."
• "Sent an email with specific details, asking for a quote. Ignored."
• "Arranging for a service and repair of my car has been an incredible experience. Incredibly painful."
• "I have spent all day calling to try and get an update on my car, which went in for a simple repair."

Professionalism and Competency

Pros:

• "I dealt with Stratstone Tottenham for the first time. It was excellent experience."
• "Great experience with this garage unlike the last JLR garage I went to."
• "The staff here are Incompetent. I have been bringing my brand new 2020 Range Rover autobiography hair ever since it was new."
• "My first time using this is garage and I can honestly say it was a great service I got."

Cons:

• "An absolute disgrace. They don't care. Run by jack-the-lads trying to steal money off customers."
• "Very poor service , avoid if you can it's a scam place."
• "Awful service. Whilst diagnosing my car, they ran the battery down completely several times, resulting a damaged battery."
• "Terrible service centre, takes many attempts to get through to the phones and staff always try and pass on the buck."

Communication and Updates

Pros:

• "Sarah provides regular updates and never misses to call to inform me when vehicle is ready for collection."
• "I received fantastic service from the team from moment I dropped the car to being kept up to date."
• "Great experience using the parts department here, phone was picked up almost immediately and Bethany took my order."
• "I'm really pleased with Stratstone. My car had gremlins in the infotainment module... Booking was tailored exactly to my needs."

Cons:

• "Updates and communication absolutely non existent unless I chase."
• "The service level is extremely poor and sub-standard. Nobody knows what is going on if you hand over your car."
• "Seriously the worst customer service ever. They never answer the phone or if they do they pick up the receiver and put it down."
• "Worst place ever scam con people serviced my car less then a thousand miles ago and then after the warranty ran out."