Address: Concord Rd, London, W3 0BF, United Kingdom
Phone: +442089381300
Rating: 3.7
based on 354 reviews.
Customer Service
Pros:
"Ahmed was really friendly and very helpful."
"Tony the salesman who dealt with me throughout was top class."
"Got to give a big shout out and thank you for the best service ive ever had from Khary Waldron."
"Absolutely fantastic service from Livia at Lookers Land Rover."
"Very happy with the service with the parts department especially Khary and Luke they go out of their way to make our lives as an independent repair garage just that tad bit easier."
"What a great experience I had with Mohamad Rajab, one of the best sales I ever seen in my life."
"I have been customer with London Land Rover west London for more than 25 years."
Cons:
"Stay as far away from these guys as possible. Reserving a car? They will sell it anyway."
"I have bought 2 cars from this branch of Lookers, and always have issues with reaching members of staff."
"MICHAEL THURGOOD IS BLOODY ARROGANT, HE WOULD NOT EVEN APOLOGIZE OR EVEN ACKNOWLEDGE THE EMAIL."
"Car was returned not cleaned and I was promised a call from the body shop about the cosmetic works which I still haven’t heard from them."
"Emma was terrible service had to chase for 5 days for a refund."
"How are you running a business like this? Canceling service appointments the day before having waited a month."
"Stay clear of Emma (wanna be sales person)."
Vehicle Purchase & Sales Experience
Pros:
"he exceeded my expectations in showing me a car I thought I would not like but loved it."
"Spoke to Michael in sales about a new Defender. He was very helpful, knowledgeable and really went out of his way to help me."
"Very happy with my new purchase. Ameen and Daman have been amazing from first communication."
"Already looking forward to purchase my next car from here soon."
"Ahmed was amazing sales executive I have ever came across, extremely knowledgeable and professional."
"Great service and unexpected-thank you."
"Overall best customer service by Mo and the person who helped to fix our insurance."
Cons:
"I bought a jaguar f pace r sport 300t in Febuary 2020, as a company car, I was spending time in the the countryside due to work. I recently discovered that the parking sensors for the front and rear do not work."
"Car has been in for a warranty repair for over 2 months now and not once has the dealership tried to contact saying anything about the update."
"Walked into this showroom last month to enquire about buying a new shape Sport Autobiography... Not a single staff member asked me if I needed help or offered me a drink for over 30 minutes."
"Worst experience I’ve ever had."
"Our customer experience was truly atrocious."
"Put my car in today for its MOT and I get it back with scratches all over the front again."
"A body-part i ordered in May has not yet been delivered."
Communication & Responsiveness
Pros:
"I called in to ask a few questions about my Land Rover. Spoke to a really knowledgeable guy called yousaf which was a surprise as when I usually call up its always someone very unhelpful and rude."
"I want to say a big thank you Bran, he really was helpful and supportive throughout my experience at JLR West London."
"Polly is an exceptional person with such a good charisma, efficient and willing to help."
"Matthew Gurney makes the experience a great one as he took the time to explain every detail of the deal."
"I can't recommend the great Alison highly enough."
"Shabnam and Polly at the Land Rover Dealership in Park Royal provided outstanding customer service."
"Our experience at Lookers West London has been amazing."