Burford Car Sales Reviews Summary

Customer Service

Pros:

• "Everyone was very friendly and helpful."
• "Great customer service from Mario, excellent communication from first contact."
• "Professional, accommodating, understanding, courteous, honest and polite."
• "The team at Burford Car Sales made the whole process seamless."
• "Mario was an absolute pleasure to deal with, everything was dealt with efficiently."
• "All the staff were very professional, never pushy and very helpful."
• "Our salesman Mario was efficient, professional and provided us with excellent service."

Cons:

• "What an absolute waste of time. Had a 40 mile round trip and was just disgusted by the 'service' or lack of that we received."
• "45 mins after buying car it breaks down so called garage and they then sent us round the houses to different garages."
• "I couldn't hold the salesman's attention - he took 3 phone calls whilst dealing with me."
• "We were dismayed when the car had to be referred to a Land Rover main dealership twice before the recurring problem was correctly identified."
• "I would give zero stars if I could. Was due to sell my car through Burford Car Sales and the experience was awful."
• "Unfortunately, after a hundred miles or so, the engine management light came on and we had to return the car for Burford Cars to investigate."
• "I asked to bring it back but they just keep fobbing me off."

Vehicle Quality

Pros:

• "Prices are very competitive and the cars they have in stock are always in great condition."
• "I now have a beautiful vehicle for a price I was very happy with."
• "The aftercare support is amazing and I cannot knock anything in how this dealer dealt with the transaction of purchasing a vehicle and customer experience."
• "Quality of vehicle is phenomenal."
• "All cars are fully checked to the highest of standard."
• "The Evoke we bought is in mint conditions."
• "Car was immaculate in every respect."

Cons:

• "A month after purchase my car is practically falling apart, clutch burnt out, an anti roll bar that has failed, and all the electrical problems under the sun."
• "After 2 days same engine light for engine is on again."
• "I brought a car from these guys for £39k turned out the gearbox was on its way out when I brought it."
• "Car I bought from 'Burford Car Sales, Hoddesdon' broke down within just a few hours of driving."
• "6 and half months later car breaks again call and speak with Simon who might I just add is a compulsive liar when he promises something don't believe him."

Value and Honesty

Pros:

• "No wheeler dealer type stuff going on here just honest and informative sales!"
• "Thank you Burford Cars! You have shown us there are still genuine car dealers out there!"
• "Mario was absolutely amazing took care of everything for me."
• "The deal was done smoothly."
• "Would happily come back here for future car purchases."
• "The site itself is extremely well maintained all the cars are immaculately presented."
• "Well run car dealership with excellent selection of cars and great customer service! Would recommend to anyone any day."

Cons:

• "Then adding insult to injury, they didn't deal with documents as agreed by email and left me out of pocket to the tune of almost £50 with the car tax refund going back too late."
• "You live and learn I suppose. AVOID"
• "They are offering this warranty but don’t waste your money as is not worth It."
• "We have to travel abroad and feeling very unsecured now."
• "Would not negotiate at all on either my part exchange value, nor on the cost of the vehicle of interest."
• "Sold me a dream, and a warranty that isn’t worth the paper it’s written on."
• "DO NOT WASTE YOUR TIME WITH THEM, YOU WILL BE DISAPPOINTED!"