Stellantis &You Peugeot Wimbledon Reviews Summary

Customer Service

Pros:

• "Received excellent service when purchasing a Peugeot through these guys."
• "Special thank you to Martin for very patiently taking the time after the sale to show us how all the buttons/gadgets worked."
• "Richard was very helpful, all my queries were answered and the things I wanted checked was also done."
• "As always excellent service and attention from Mark Squibb."
• "Really pleased with the level of customer service I received when buying a new car here recently."
• "Harry has been fantastically supportive from the original visit to the showroom through finance / purchase and detailing options and then resolving some issues I had later on down the line quickly and positively."
• "The staff was exceptional. They explained everything and kept me updated and could not do enough."

Cons:

• "It has now been 12 days, and we still have no clear indication of when our van will be ready for collection."
• "I would avoid them at all costs regarding sales very quick to take your money."
• "Changing my review from 5 stars to one. Promise a years free AA membership then fail to deliver it."
• "staff were grumpy and seemed to be annoyed at me being there."
• "Overcharge, did not solve the problem. Arrived after saying it was ready 5 days prior and it was on the ramp!"
• "Whilst at Wimbledon I never received any phone calls or updates - zero communication."
• "From 2.30 am I try to contact them, no one answers the phone, no one answers the message and no one has bothered to tell me what is going on with my car."

Sales Experience

Pros:

• "I recently bought a Mini Cooper from Peugeot Wimbledon, Juan took fantastic care of me from start to finish."
• "I am pleased with the beautiful car supplied."
• "Very pleasant experience in buying my new car."
• "I must say marvellous service from Kira, I was a teeny bit worried regarding purchasing a new car but Kira kept my nerves at ease."
• "Ioannis was very informative and explored lots of different options with us until I found the perfect car!"
• "Salesman wasn't pushy at all and gave some great honest advice."
• "Popped in with my husband to enquire about new car and place order and the 2 young men that helped us were brilliant."

Cons:

• "Very disappointed - bought an Allure 2008, which turned out to be 'not fit for purpose'."
• "Absolute diabolical sales service from this branch. Purchased a used car end of August didn't even get it off the forecourt as major issue."
• "Rang ahead to ask whether to come down to the garage within 30 mins was a good time, told yes of course by one employee, arrived and the sales agent seemed genuinely annoyed we were there."
• "Very disappointed with staff don’t know what they doing."
• "Very unprofessional service! I settled my car and was told by their untrained employee that absolutely no further actions were needed from my side just to find out that their finance company has been taking my money out due to being given the wrong information."
• "put down a deposit for a van with 2500 miles on the advert. When I receive the inspection paperwork, It had 5000 miles not 2.500."
• "The salesman then after an hour of looking then informed us that it has actually been sold already."

Vehicle Quality

Pros:

• "We're still driving around in our new car with a big smile on our faces."
• "Great showroom, friendly staff that couldn't do enough for me."
• "They were very friendly and my son loved sitting in the cars in the showroom - the team were very patient and friendly."
• "I spoke with Charles and he was friendly, attentive and professional."
• "Charles helped me from start to finish and he was very friendly and helpful."
• "My experience in buying a car at Robins & Day was very positive."
• "Had a great experience at Robins and Day Morden. Very friendly staff."