MB Brent Park Reviews Summary

Customer Service

Pros:

• "Later that evening, we received a call to enquiry whether we had got home safely in our new car."
• "Spoke to Tony who was punctual and polite."
• "Very happy with the service here at MB BRENT PARK, Joseph was very helpful throughout the purchase of my new car he was very professional and polite."
• "The staff made me feel welcome even though I dropped by without an appointment."
• "The staff were great and very accommodating when I bought the car."
• "Very friendly staff. Dropped in without appointment, they welcomed me and showed me many cars."
• "I have seen some negative reviews about this dealership and the after sales but this was not my experience as they were very quick to address any questions and assist where they could."

Cons:

• "Worst experience ever."
• "Awful experience, avoid this seller."
• "Absolutely shocking customer service from Husain and Adam. They told me 1 thing when I purchased my vehicle only to change their story after the vehicle was purchased."
• "It was very frustrating dealing this seller, as soon as they got your deposit they will stop replying your questions and being rude."
• "Salesman Adam is the worst Human on this world."
• "Please be aware that once bought, there is zero aftercare, they (Hussain) will not reply to text or email at all."
• "The salesman was so abrupt and rude."

Quality of Cars

Pros:

• "Car looks amazing and very good condition."
• "Bought a car from these guys 2 years ago, has been great and no issues at all."
• "Would definitely recommend this place - they have a very decent selection of Mercedes."
• "Purchased my Mercedes C250 last year with them and I have to say it was a pleasure through the whole process."
• "The store is ever so clean and bright, the staff are very friendly and the range of cars they have are spotless."
• "Great service, I purchased a C class from MB Brent Park in November. Great condition and good price."
• "Top quality cars, clean, high spec, well prepared."

Cons:

• "This money hungry company won't sell us a car because we won't finance it off them."
• "The roof has failed!!"
• "The car was cleaned but the front drivers tyre was not replaced and was illegal limit."
• "Even they have my car still on their website for sale even after more then a month of purchase."
• "The car had at least 5 dents in various panels."
• "Just picked my new E300 convertible Mercedes, the whole process was smooth and worry-free until I discovered faults from the first day, and they were only fixed after going back in person and hassling him."
• "The two cars we viewed upon appointment, were not prepped and had evidence of accident repairs which were not disclosed."

Integrity and Honesty

Pros:

• "Owner was very honest and transparent. Jacob and Joseph helped me decide on which car to buy as I still wasn’t sure."
• "Firstly I would like to Thank to Hussain for the service provided. Everything agreed to prior to the sale was done as promised."
• "Haydar is one of the best car salespeople I dealt with. Extremely patient, accommodating and efficient, he absolutely went above and beyond to make sure I'm making a good choice fitting my wants and needs, working on my case well into a weekend's evening."

Cons:

• "Mostly fake review when you bought a car from them they took customers phone and review themselves."
• "Would totally steer clear of these guys or if not then please, please do not pay a holding deposit without viewing the car or checking the documents prior!!"
• "Avoid this company at all cost. They’re not to be trusted."
• "Do not recommend this dealer because I have witnessed how they treat clients."
• "All good reviews are fake, they give 5 stars to themselves and ask their friends to do so too. But the reality is that they are liars and rude."
• "Negligent con artists – by far the worst experience I've had."
• "Such a liar."