Address: 80 Plough Ln, London, SW17 0BN, United Kingdom
Phone: +442037472956
Rating: 3.4
based on 116 reviews.
Diagnostic Service
Pros:
"Richard and his team were excellent. They were very friendly and accommodating. All my queries were answered in a friendly and professional manner."
"Very impressed with the team especially Kira C. Really know their stuff and what the customer needs. Gave a really balanced overview."
Cons:
"Said that they have a 4-6 week wait for diagnostics."
"They couldn't complete my service on three different occasions."
"The car was left for 2 days. They didn't change even the wheels."
"They've got a car for 2 days instead of 1, and all they did is standard checking of the car."
Customer Service
Pros:
"Sales advisor Bejna was very lovely, updated me at all times, and done her best to get me the best deal."
"Saw the reviews and was hesitant to come here at first, however upon arrival and having my car serviced I’ve had the best experience!"
Cons:
"No one answered the phone on any of the lines available (servicing, parts, sales)."
"Our efforts to obtain updates from their service department were met with hostility."
"Members of staff outside smoking and music on so loud you could barely hear the phones ringing."
"Phone twice about basic question. Was cut off twice and hold."
Repair Service
Pros:
"I have ordered a locking wheel nut key and was told it would take maximum 10 days."
"Had to take my 2 and a half year old Corsa back to Vauxhall after I suddenly heard one off grinding from the brakes."
Cons:
"Initially, we were assured a quick three-day repair for our van. In reality, it's now day six, and we still have no confirmation of when the service will begin."
"The worst customer experience received anywhere. Dropped our car off for a recall and warranty work assured it would be ready end-of-day or tomorrow at the latest but we then didn't hear from them for over 2 weeks!"
"Van has been in to them three times now (the most recent time it was in there for 3 months!!) and the same issue still remains."
Transparency and Communication
Pros:
"I'm so impressed by the team here. Customer care which is above and beyond I've ever experienced with any other car dealer."
Cons:
"Took my car here for a service, when they dropped the car back to my house they forgot to fill in the service book!"
"Booked in the car 5 weeks in advance for a repair and was told it would be there waiting for my arrival and surprise, surprise it wasn't."
"The worst service in my entire life. I would strongly recommend to avoid Robins & Day."
"My wife ordered a new Grand Land in October 2021, it is now August 2022 and still no sign of it. Communication during this time has been abysmal."
Booking and Appointments
Pros:
"The communication to set up a test drive and then purchase the car was faultless."
Cons:
"We purchased a car from Robins & Day Wimbledon in December 2020. From our enquiry to point of sale we had an excellent and five star service."
"Visited the showroom at the beginning of May to view a Vauxhall Mokka. Placed a reservation on the car for a period of 5 days for £99 but decided not to proceed with the purchase and called the next working day."
"Test drive booked and confirmed. Turn up at allotted time to completely blank faces from sales guy who couldn't help because they are with other customers."