Group 1 Land Rover North West London Reviews Summary

Customer Service

Pros:

• "The whole purchasing process was dealt with in such a professional, friendly and overall great way."
• "Very happy indeed, I am very happy customer and I highly recommend Group 1 North West London to everyone looking to purchase a new vehicle."
• "We were warmly greeted when we arrived at the showroom by the meet & greet representative."
• "I got a fault on my Range Rover, and I got it booked in by Yasmin very quickly. She was courteous, knowledgable and ensure the job was done quickly."

Cons:

• "We got a call asking us to come by and discuss selling/trading the car. We made an appointment to do so only to be met with over an hour of waiting past our appointment time with no word from the salesman."
• "The person didn’t know anything about what they have done to my car. On asking questions; he had no clues!!!"
• "Terrible customer service from Laura in parts department."
• "Terrible customer service by Ruhel Ali, sounds very sleepy on the phone not very interested!"

Sales Experience

Pros:

• "We have visited this showroom today and was assisted by Mr Graham who was very helpful in making us choose the right vehicle."
• "I received nothing but the most courteous and efficient service from the minute I walked into the Watford showroom."
• "It took something special to get me to drive 90+ miles there and 90+ miles home to look at a car. That something special was Leo Ferreira who I was lucky enough to talk to on my first call."
• "Polite sales consultant kept me regularly informed about the build. The showroom was classy and the purchase was straightforward."

Cons:

• "We were told we had to come twice to drop another key!!"
• "Bought a new defender and had some issues with the car where parts were not fitted properly."
• "Bought a Range Rover Evoque late Nov 2022 from Staples Corner. Discovered Windscreen leaking 6 to 7 weeks after purchase."
• "Don't purchase a car from here, I've had my car since January and it's been in for a repair 5 times for the same thing and it's still not fixed."

Service Quality

Pros:

• "I also got a full complementary health check report on my car which was very useful, as it gives me an overview of the condition of the car in general."
• "We were kept fully informed by another mechanic about the progress of the cars repair by phone and text message and the car was ready for collection quicker than we expected."
• "Collected my car from Nicholas Read at JLR North West London. He was extremely attentive and helpful throughout the process."
• "Very easily accessible for NW Londoners and M1 towards London. Service staff is prompt in action and gets work done efficiently, faster and with a good number of timely updates."

Cons:

• "Took my car for service. The service was horrible. Took 5+Hr for sit-in appointment. Washer not topped up or coolant level not checked as both were low."
• "I left my car for diagnosis over 2 weeks ago I have made 5 calls and promises of a call back each time and still nothing."
• "Have been on the phone to Beadles all day today, with a problem with my car.... No luck at speaking with anyone, just keep getting ghosted...."
• "STAY AWAY!! Rip you off so badly!!!keep your car forever!! No care no customer service - no communication."