Hetty's Tea Shop Reviews Summary

Atmosphere

Pros:

• "A really nice, quiet little canalside tea shop."
• "The area is peaceful despite the amount of people, lots to explore."
• "Really lovely atmosphere!! Lovely food and the staff were lovely and attentive!"
• "We sat in one of the little booths outside by the water's edge and made friends with a robin. It was simply charming!"
• "What a gorgeous little gem by a river. It was busy when we went but luckily we had a picnic blanket in the car and they didn't mind serving us to that."
• "Lovely upmarket cafe. Picturesque setting by the canal."
• "What a gorgeous place, idyllic setting alongside canal and in colourful woodland."
• "This is a little treasure cove... The meals are bigger than expected, its simple, tasty food, in a beautiful hidden location."

Cons:

• "Inside is really cluttered with random decorations which just don’t fit."
• "Unfortunately it became quite cool and drafty at times when doors were opened at both ends of the tea room."
• "Only had a cuppa as had eat before I went but parents had a beautiful scone each."
• "What a gorgeous little gem by a river. The food was absolutely worth the wait."
• "Lovely atmosphere and characterful building; what a great way to make use of this beautiful heritage site."
• "Just wish there was a quicker way to get served. Queued for over 45 minutes the other day."
• "Didn't have chance to experience the good as when I arrived they were closed for a private party."
• "Really disappointed to have arrived to nothing left and no signs up to warn when queuing for a long time."

Service

Pros:

• "Service was friendly and average prices."
• "The staff were lovely and attentive! we had the pre booked afternoon tea for my bridal party and would definitely book again!!"
• "The service was excellent, fast and friendly."
• "Coffee cake and scones were delicious. We sat in one of the little booths outside by the water's edge and made friends with a robin."
• "Highly recommend this cafe it was so good and the staff were really helpful."
• "Absolutely love this place. Only visiting family for the weekend, but had to pop in for an amazing veggie breakfast!"
• "The staff made us feel really welcome and found us a seat inside even though it was really busy and popular."
• "We really enjoyed Hetty's tea shop all the ladies were very nice and accommodating would definitely recommend and will be returning in the near future xx."

Cons:

• "Poor service waited ages. 60 mile round trip and all I could eat was a so called bread basket which was 2 slices of ordinary brown bread on a plate."
• "Went today and had to wait 45 mins for 2 bloomers and 2 coffees only had sausage, ham, or bacon as had run out of other stuff and it was only 1pm."
• "The customer service was OK, not great but not horrendous either."
• "Went last Friday, the girl at the counter/hatch was very miserable and rude, like getting blood from a stone when trying to speak to her whilst ordering."
• "Not one member of staff came to ask if our food was ok but plenty walked past us without a care for their customers."
• "This is a little treasure cove... simple, tasty food, in a beautiful hidden location... lots of people kayaking."
• "Wouldn't it be more beneficial to have one person making all the drinks and one doing cakes etc to keep the queue short, there are plenty of staff to do this I noticed?"
• "Hummmm every time we have tried Hetty's there has been something wrong or that the food tastes not quite right. It could be so amazing but not for us. Such a shame."