Gourmet Buffet Reviews Summary

Food Quality

Pros:

• "The food itself is halal certified and has a variety of piping hot delicious main and side dishes."
• "Great food and very friendly personal."
• "The food was delicious, had a lot of flavour and you could eat until you're stuffed."
• "I recommend their bang-bang chicken, very authentic taste with a rich sauce leaving your mouth happy."
• "This buffet is clean and tidy and seems to turn around food regularly."
• "Not a lot of items but most of them tasted good."
• "They had a very good selection of starters and main course dishes."

Cons:

• "The food was awful rice was like plastic."
• "Food was disgusting, it was cold, never refreshed the food whilst we were there, food looked as though it had been there all day."
• "Bland tasteless food not much choice all the food which did have flavour tasted non descriptive."
• "The standard of food is poor and popular dishes are not topped up often at all."
• "The variety of food was lacking and bland."
• "Most of the fried foods were dry and hard."
• "Food was inedible, absolutely disgusting."

Staff and Service

Pros:

• "Even though I would say that the staff there was amazing! Very nice and friendly."
• "Staff are always most helpful and friendly."
• "Waiters are brilliant girls always happy to help."
• "The Chinese lady manages everything very well, always smiling and very polite, always very thoughtful, try to serve seafood to their customers table by table."
• "There's one particular waitress there. Oriental. Extremely friendly & helpful."
• "Customer service is beautiful."
• "Food was nice and staff service was top notch as well (Alina) was very friendly."

Cons:

• "Sat right at the back. The lights were flickering and I could hear some buzzing noise."
• "Staff was rude, food was disgusting and was very over priced for what you got!"
• "The staff member is rude and the service is poor."
• "Staff are disgusting and unprofessional."
• "Staff was rude. Not worth the money, the food is too sweet or either too salty."
• "Worst customer service!!! The staffs are very rude."
• "Staffs were unprofessional, rude and racist."

Price and Value

Pros:

• "For 10,99£ It's perfect."
• "Been going here for many years. Very good value for money and the food is of a high standard."
• "Great price and really good food for that price."
• "Amazing place tried for the first time and it was lovely food all you can eat buffet and well worth the money."
• "We personally think good value for money and never had problem with staff."
• "Price is extremely cheap."
• "Overall good value."

Cons:

• "The price of the drinks was a rip off."
• "We were overcharged for the kids."
• "It was wasting time and money. Very pathetic, food was not fresh."
• "Still had to pay £13 for this unpleasant experience."
• "Honestly felt awful paying full price for a sub par experience as variety of food."
• "Also way pricy. Not a good value for money even if food was ok."
• "Absolutely disgusting service... Please do not waste your money at this restaurant as you are likely to be overcharged."

Ambiance and Decor

Pros:

• "Each time we go there, we really feel it is an occasion."
• "Decent seating."
• "It fills completely with the amazing staff and the ambiance!"
• "The atmosphere was decorative with Chinese style vases, statues etc."
• "They play chinese/romantic songs and the atmosphere is good once you're seated."
• "Walked in, greeted by smiling staff and at first glance restaurant looked clean too."
• "This is my favorite place In Ilford, always been to this pace with families and friends for years. Really nice food, customer services are excellent."

Cons:

• "Absolutely awful this restaurant actually denies who tap water."
• "One of the worst restaurants I’ve been to in years."
• "The place needs refurbishment badly, not that this affects food but it's just not a lovely atmosphere to spend your money."
• "Toilets had been blocked by a cupboard could not access properly."
• "FLIES, FLIES, FLIES and MORE FLIES!!!!"
• "It was too hot inside requested to turn the Air-con on but no one didn’t listen."
• "Very unprofessional and disappointing food and service."