Naturally Chinese Restaurant Reviews Summary

Food Quality

Pros:

• "Very high quality chinese food. Best of all everything is MSG free and they offer a full gluten free menu."
• "The flavours were amazing and I'd definitely recommend to anyone who likes Chinese, but also to people who fancy something a bit different, but still want a proper meal."
• "You can taste that everything is fresh and they only use natural sea salt no MSG which makes a HUGE difference!"
• "The food is healthy, additive-free and absolutely delicious!"
• "The pork and prawn dim sum was amazing along with the smoked chicken."
• "The clay pot with the silken tofu are absolutely delicious as well as the classics like sweet and sour chicken."
• "The food was lovely and fresh and plenty of it."

Cons:

• "The food was however bland and very expensive for a simple noodle dish with beef- £21!"
• "Chicken in chicken fried rice was chewy and obviously low quality."
• "The roast duck was a bit dry and needed a bit more sauce."
• "The salt and chilli tofu lacked seasoning and was pretty bland."
• "The shredded beef had just 16 strands of beef in it."
• "The meat in the rice wrapped in leaves was slimey."
• "The pastry on all the dumplings was so thick, the filling in the dumplings was mushy and bland."

Service

Pros:

• "Fantastic service and staff was very friendly!!"
• "Service was fast and timely."
• "Amy and the staff are really polite and always make you feel welcomed."
• "Service is very good, and the decor is pretty with lots of green plants around the restaurant."
• "Excellent service too."
• "The waiting staff were so friendly and the gluten free food was incredible."
• "The service was excellent, the menu choices great."

Cons:

• "Was extremely disappointed at the service I received at this restaurant, this all before even any food can be consumed."
• "We constant chased up the staff after a hour of waiting and was always told 'It's coming, the kitchen is busy'."
• "No apology was offered and staff were not checking in with us."
• "The service is left wanting, the staff could be more attentive."
• "The service was incredibly slow."
• "The waitress was not very helpful and slow to clear the table despite the restaurant being less than half full."
• "The service was cold (not friendly)."

Atmosphere

Pros:

• "We were greeted nicely and found the interior pleasant."
• "Atmosphere is very nice."
• "The atmosphere is also pleasant - homely and casual which makes for a relaxing experience."
• "Quite relaxing ambience and very nice loos (always a good indication of well organised restaurant)."
• "Beautifully decorated and a genuine asian feel makes all the difference to the evening."

Cons:

• "Atmosphere seemed nonexistent."
• "The ambiance did not feel like much a Chinese restaurant; it was more like having Chinese food in a western meal venue."
• "The restaurant is a bit lacking in atmosphere."
• "The atmosphere in the restaurant was flat with no music and hushed silence when the tabled complained and the frozen dumpling."
• "Cold restaurant, no heating."

Value

Pros:

• "Well worth the price we paid."
• "Prices are very reasonable."
• "A very good dinner and reasonably priced."
• "Lovely lunch here and such great value for money."

Cons:

• "Value for money isn't great."
• "Total cost for two was 71 pounds and it's totally over priced and not good value."
• "The only issue is it is a little on the expensive side."
• "Unbelievably expensive!"
• "The food is on the expensive side of average."

Management

Pros:

• "Great atmosphere with personal service from owner."
• "The service was great the staff was very knowledgeable and the owner is lovely and very caring!"

Cons:

• "The manager of this restaurant is the most vile disgusting human I have ever met."
• "The worst Chinese restaurant I've entered, the manager was very rude!"
• "Clueless staff. Rude and unapologetic manager."
• "Manager appeared to blame a waiter for delay bringing food."
• "Awful customer service and food miss management."
• "Having been regular customers for at least 2 years, I was shocked by the rude and obnoxious service which my family and I received from this restaurant tonight."
• "Unfortunately, Naturally Chinese epitomises dreadful customer service."