McDonald's Reviews Summary

Service

Pros:

• "I loved this McDonald's superior service with the personal touch... Just at Lovin It 😁"
• "Helpful staff and very clean."
• "It was easy to order and pay."
• "Fantastic staff. Fantastic food. But most of all fantastic Ruth care management."
• "The staff are very friendly."
• "Staff were friendly and professional, restaurant area was clean."
• "Staff did a good job of keeping everyone distanced, table service!!"

Cons:

• "Long wait at drive through, over 10 minutes."
• "Quite possibly the slowest drive thru service in the whole wide world, I've only used this place twice and I had a couple of birthdays waiting."
• "Extended queues at times, both in restaurant and drive thru."
• "staff where really inconsiderate to the fact we had drove 5 hours and needed a food break"
• "Manager kept giggling in our faces whilst refusing to give us the sauces we were entitled to."
• "The service here is not great. Even when it's not busy, it still takes a long time to collect your order."
• "Service was awful, no apology just shrugging shoulders..."

Food Quality

Pros:

• "The food was hot when it was brought to the table."
• "Food is fresh & hot. Not usually anything missing...like many other drive throughs!"
• "The queue moved fast, I got my food in a couple of mins after ordering."
• "The food was hot and tasty."
• "Food was very good."
• "The food is fresh and hot 🔥 their service is excellent and it comes with a smile."
• "Food is always nice too with minimal waiting time."

Cons:

• "Food came quick and as watery and gross as the vanilla latte was it was like hangover nectar."
• "so I've just paid your inflated prices and now you want me to pay for sauce that used to be free"
• "Got charged for ketchup 10p/each and waited 40 minutes."
• "Even after waiting the food is often cold."
• "The fish burger was rubbish (but of a rubber texture)... The burgers tasted good but it was lukewarm.. and the chips were also lukewarm."
• "Got food order completely wrong...even when took food back to be changed...food was look warm & still wrong."
• "Cold soggy chips and watched a kitchen member sling a burger down the line."

Cleanliness

Pros:

• "Social distancing and cleanliness was spot on 100% well done to all staff."
• "It's always clean."
• "A positive note does seem very good cleaning of tables, etc."
• "The toliets were clean and well stocked."
• "Spotlessly clean and QUIET :-)"
• "Staff seemed nice, all were very smiley and were walking round cleaning tables and such."
• "It's quite busy but it's always fast and food is fresh too, no soggy burgers that have been hanging around here👍🏻"

Cons:

• "Bin was overflowing when I left."
• "Cleaner not bother much just standing and looking around."
• "The bathrooms were disgusting and had an over flowing bin of pads outside the cubicles and trash on the floor."
• "Toilets were messy as most MCDs loos are in my experience. Lack of soap in the loo dispensers."
• "The toilets were disgusting, one toilet in the gents was completely blocked and the one I used had no toilet roll."
• "Most of the tables dirty for a while same as the floor under tables."
• "Food fine- as you’d expect but the toilets, Particularly the male toilets were pretty low in terms of cleanliness."

Parking & Accessibility

Pros:

• "Great little place to stop off at on my long journeys up and down England."
• "Leaving the site was very easy and continued my journey after a pleasant meal and rest break."
• "A good McDonald's located near Uttoxeter on the A50. Clean, tidy and has very cheerful staff."
• "Easy to find parking despite it being busy."
• "The queue moved relatively quickly and, once we made it into the car park, we were able to find a parking spot and table."
• "This place is a great alternative to using service stations as there's is also a fuel station adjacent."
• "Always my stop off point on my way back to my home town when I visit from Stevenage, fast service and friendly staff."

Cons:

• "Car Park too small for demand, causing dangerous situations."
• "The car park and drive through could be better designed, I was impressed that the chicken nuggets and fries actually arrived at the table hot!!"
• "The car park was a bit small."
• "Parking!!! Crazy busy on a Friday evening. Not enough parking spaces."
• "The Parking is a shambles."
• "The car park is a nightmare; people drive the wrong way around it all the time."
• "The car park can be incredibly dangerous at times because people are impatient."