KFC Enfield - Coliseum Retail Park Reviews Summary

Customer Service

Pros:

• "The staff were very polite, courteous and professional throughout."
• "Due to Covid-19 I was very spectacle to see if they upheld the 2 meter rule. It was quite busy but every member of staff was very friendly and trying to make sure everyone was at a safe distance."
• "Nice pleasant staff 😊"
• "Yasar served me initially & when I went back with a tepid chicken fillet burger he changed it straight away."
• "Great customer service at the drive thru BUT, the food was a disappointment."
• "Lot of parking outside, staff are friendly and it's relatively clean and modern."
• "Clean well looked after store, staff very nice and supper professional."

Cons:

• "Whole place looked badly managed. delivery drivers in the disabled parking space, rubbish everywhere. Really poor."
• "Manager dont keep this place clean."
• "Rude staff members serving people at the till."
• "I've been sitting in the queue for the drive through for about 10 minutes with only 4 cars in front of me."
• "The lady member of Staff in the drive through was very rude the name was Emma or something Riyadh stated her name but wasn’t able to see her badge as she was hiding behind him."
• "Terrible service."
• "Just spent over £7 for a box meal, received 2 minuscule wings, not sure if they’re from yesterday and just heated up."

Food Quality

Pros:

• "They managed to forget the sauce dip, but on the plus side of things they did hand out 2 free hot wings and my zinger burger had miraculously transformed itself into the double stacked variant without any extra payment."
• "Snack box breast Kentucky fried chicken plus chips for £2 very good value for money and very tasty food."
• "Nice and crispy breadcrumbs, not much to complain about it."
• "Food was amazing as usual so no complaints."
• "Cooked fresh, food was clean and halal and hot."
• "Popcorn chicken is peak culinary invention."
• "The food was delicious though, and piping hot and only took a few minutes to get it after paying."

Cons:

• "Worst burger I have ever had in my life it was not fried properly and dry."
• "The whole branch was littered with leftover trays, grease marks on seats, food waste on the floor."
• "You order large chips they give you small portion."
• "The seating area was very messy starting eating then noticed dried spilt drink and squashed flies on the wall and spilt dried food on wood around the walls."
• "Chicken quality has dropped so far over the years that it doesn't have that signature KFC taste anymore."
• "The chicken was all dried up and the chips were only Luke warm."
• "Absolutely disgusting food."

Cleanliness

Pros:

• "Drive thru not a problem. even when busy moves along nicely."
• "Nice and clean inside."
• "But 5 star for seating area, excellent environment, you can spend hours in here having little conversation with your loved ones while having crispy chicken."

Cons:

• "Upon walking into this store I noticed the floor was extremely sticky."
• "The seating area was very messy starting eating then noticed dried spilt drink and squashed flies on the wall and spilt dried food on wood around the walls."
• "Toilets are always dirty no one cleans them."
• "The toilet area is a bloody mess, smelling, dirty walls, having seconds thoughts to even touch the sink to wash your hands."
• "Don't come into KFC very dirty and messy everywhere inside."
• "This place is always dirty."
• "Horrible over salted chips, Horrible burnt chicken cooked in old oil."

Service Efficiency

Pros:

• "Ordered online to be delivered. It takes less than 10 min to deliver."
• "We were served quickly and our food was ready quite quickly it was not busy and plenty of available tables the drive through was very busy but the cars seemed to be going through quickly the food was very tasty as usual."

Cons:

• "Waited 1.5 hrs for a delivery."
• "25 minutes to get through the drive thru."
• "For a £5 order, I have been waiting for almost 30mins, at the front of the queue!!!"
• "Long wait in drive thru to collect food."
• "Ordered a home-delivery food from KFC today through JustEat, after waiting for an hour for delivery."
• "waited twice as long for the food than we did waiting to order."
• "I was extremely disappointed on this occasion as this has been the 2nd time in the space of 2 weeks where I did not receive the correct order by the drive thru."