McDonald's Reviews Summary

Service Speed

Pros:

• "Considering how busy they are at all times of the day the food was ready quite quickly."
• "Queue was long but moved reasonably quickly."
• "Tip for quick service is you have a car is to use the app and then choose the click and collect and park in one of the allocated bays."
• "Nice food with a great service speed since this was a Saturday."
• "This is the first place I've actually been in since march to get fast food/take away, covid-19 taken pretty serious here."
• "Grand reopening, look good very clean and gone are the long queues, waiting to order."
• "Great Visit - Yes it was quiet but the food was good, hot and seats were free."

Cons:

• "I waited well over 15mins for 3 McFlurrys."
• "It took nearly 40 minutes and still no food."
• "15 minute wait for order 2 and 20 minutes of order 3."
• "5 minutes to get one portion of fries with 8 staff behind the counter and it wasn't even busy."
• "For fast food it took an hour to deliver."
• "Had to wait 18 minutes for a medium chicken sandwich meal."
• "30 minutes to wait for fast food tells it all."

Staff Interaction

Pros:

• "They have very friendly staff and they were very welcoming to me and my family."
• "The staff on the shop floor are polite and happy to help."
• "The cleaning staff the women are so friendly and professional."
• "One woman sorry don’t know her name redone my order and it perfect, probably one of the best double cheeseburger I’ve had 😄, thank you…"
• "The young man on the floor who was organising the table was very friendly."
• "Staff were mostly polite and helpful."
• "The Mac Donald's staff have stringent rules and they do adhere to it."

Cons:

• "So basically they can’t get your order right and they can’t even get the refund right."
• "Luke warm food, soggy chicken nuggets, awful service."
• "Manager was apparently swearing at staff and all sorts."
• "One very rude worker being sarcastic just when I drove off saying 'Thank you, you’re welcome'."
• "Line manger was very rude and staff in the serving window too."
• "Never give sauces or straws with takeaway staff are just plain rude and walk away when you have to ask for the things something as basic as a napkin."
• "Ruby needs to learn how to speak to customers because at the end of the day, her wages are paid by customers."

Food Quality

Pros:

• "The Coca Cola was nice."
• "The food is good, quick service, the variety is there."
• "Great branch great good and great staff."
• "The fries were very hot however and just about perfect!"
• "Food is usually good and hot."
• "Food standard and OK if you like macdonalds."
• "Food quality = good."

Cons:

• "Luke warm food, soggy chicken nuggets, awful service."
• "Food was cold when using the drive through also."
• "Also the state of the kitchen was disgusting has really put me and my family off eating from here in the future."
• "The Big Mac was missing one of the two beef burgers."
• "Chips were not fresh/hot."
• "Caught one of the members of staff spitting in someone's food whilst I was waiting."
• "The food had gone cold and dry by then."

Cleanliness & Hygiene

Pros:

• "It has a new layout and indoor design."
• "The place itself is kept nice and clean with an employee going around wiping down tables and taking away rubbish that is left by customers."
• "Given the circumstances they're doing a fantastic job, maintaining strict hygiene rules."
• "All staff gloved and masked."
• "Grand reopening, look good very clean and gone are the long queues, waiting to order."

Cons:

• "Our tray had 2 receipt sticked on there, I believe one was from previous customer which meant they probably did not change the paper mat on tray."
• "Tables not cleaned in between customers."
• "The whole place was absolutely chaotic."
• "Mens toilet is filthy to the point of poop wiped on the wall stained seat gaps around doors you can see through so beware of poofs and lock n broken."
• "Foods cold, bread was dry and stale."
• "The whole restaurant was packed out. No social distancing."
• "One of the Worst mcdonalds in the country... they can't operate a drive through."

Order Accuracy

Pros:

• "Wrong order was listed at drive through. But it was corrected straight away."

Cons:

• "Ordered myself, my mum and our friend a meal, got the meal without the chips."
• "Kids meal didn't even come with a toy (as stated) and the chicken nuggets didn't even come with the barbecue sauce."
• "On numerous times staff have found it extremely difficult to simply read the order."
• "We ordered McDelivery and was missing items."
• "Often lots of mistakes with orders."
• "They mix up my order then accuse me of not paying for it."
• "Do not order from this restaurant every time I order a delivery the bags turn up sealed and theres parts missing this time a drink and a portion of chips this has now happened six times."