KFC Uttoxeter - Town Meadows Way Reviews Summary

Service Quality

Pros:

• "Staff were pleasant and order quickly delivered."
• "Fast service friendly staff."
• "Didn't have long to wait on being served, we got a takeaway from the drive-thru end."
• "Thank you to my server who was polite, helpful and overall gave me great service, 5 stars to you."

Cons:

• "Absolutely diabolical. Staff couldn't care less!"
• "Service was very slow, unattentive and unprofessional."
• "The service was slow, it took 45 min to get served."
• "Terrible service taking 30-40 minutes if you’re lucky- for fast food!"
• "Service was terrible. Waited approx 10 mins to order and staff weren't taking any orders at the counter."
• "Utterly shocking experience. Will NOT be going back."
• "Absolutely awful 30mins for a boneless banquet served by the most rudest staff ever."

Cleanliness

Pros:

• "This was a very friendly 4 star hotel, the room was clean and modern."
• "The restaurant itself is clean enough."

Cons:

• "Very dirty toilets, it's absolutely disgusting for a food restaurant."
• "Customer area was very dirty and bins were full."
• "Tables were greasy and dirty and we had to ask for them to be cleaned."
• "The restaurant itself is filthy and the furnishings in a poor state."
• "To say it was dirty is an understatement. You expect the odd chip on the floor but this was at least a days worth, likely more and it was trampled in."
• "The floors need a sweep, tables need a clean, bins need emptying."
• "This place is disgusting. I'm surprised it's still open as I'd give it a food hygiene rating of zero."

Order Accuracy

Pros:

• "Drive thru is available."

Cons:

• "Forgot our drinks order although they charged us for it. They forgot the dipping sauces."
• "Cant get the order right on the drive through."
• "Our order was wrong and when we it was brought to their attention, the manager Natalie Butterhouse she was rude, argumentative and shouted at us."
• "Often get orders wrong, self service receipt has never worked."
• "Had to wait 20 minutes for chicken then got home and order incorrect."
• "Twice I’ve been and my order had been messed up!"
• "Worst KFC I have ever had, we use these as we work close but never again, cant get the order right on the drive through."

Facility

Pros:

• "What we liked was tasty food and free parking!"

Cons:

• "Quite a small store compared to others."
• "Very limited seating, at time of our visit we had to wait for others to finish in order to sit and eat."
• "No heating on inside what so ever disabled/baby changing room out of service."
• "The toilet pan is yellow from dirt! No toilet roll, no soap to wash hands."
• "It will be longer than 3 years before we come here again that's for sure!"
• "This is the worst KFC (or any fast food) I have ever seen. It won’t be open long I’m sure."
• "Literally the worst KFC I’ve ever been to, if not the worst fast food joint."

Food Quality

Pros:

• "The chicken pieces were a really good size and very tasty."
• "Good sandwiches. I usually get the zinger tower burger which is good."

Cons:

• "Food is generally below average."
• "The gravy was thin not like the thick gravy you get at other outlets."
• "The chicken filled appeared to be very dry and not fresh."
• "Food was cold and not what we asked for."
• "Chicken was dry and looked like it had stood under warmer for a while."
• "Food always tastes rubbish."
• "3 piece chicken was over done dry and stale, chips were cold and soggy."

Staff Behavior

Pros:

• "The lad on the till was good doing pretty much all the work, running back and forward."
• "Staff were working hard. Very young staff."

Cons:

• "Nobody who worked there looked in the slightest bit interested about anything."
• "Staff serving man and woman, they seemed to be more interested in each other than to be bothered with customers."
• "Staff are rude, took 1/2 an hour to get out order and when a lady behind us in the queue had to wait a further 13 minutes and asked to see the manager was met by a server who got verbally abusive towards her."
• "How can this place go from a 5 Star to 1 star in just a few months? Easy...get staff in who don't care and stand around talking rather than serving their customers!"
• "as others have said, the staff here are more interested in themselves and acting like school children than serving customers."
• "This place as just gone from bad to worse rang them up to make a complaint and was greeted by a very rude manager called musca who refused to listen to what I had to say."
• "Managers sort this dump out."