Moto Scotch Corner Reviews Summary

Cleanliness

Pros:

• "Place was clean, but slightly cluttered, and the toilets were clean."
• "It's clean, spacious, and has a wide variety of food and drink options to choose from."
• "Visited twice in a week over Christmas when on way and then on way back from a long journey. Clean facilities."
• "The toilets are always clean and well kept."
• "Toilets always clean."
• "Use these services regularly. Pleasant & comfortable rest areas, bathroom facilities are clean, hygienic and always have soap and warm water available for hand washing."
• "Large, clean services and rest area."

Cons:

• "To say we are having to be extra careful with hygiene at the moment during this pandemic, the toilets were disgusting!!"
• "Dirty, dilapidated, worn, out and hopeless for parking. Gents toilets smell awful."
• "Every table was filthy."
• "The whole place was dirty, tables uncleaned, food waste on floors, chairs and bins overflowing."
• "The place was disgusting, didn’t look like it had been cleaned for a long while, both sides of the counter."
• "The toilet was filthy. Obviously quite some time since it was cleaned. Stained walls and floor swimming in whatever."
• "The toilets were disgusting."

Customer Service

Pros:

• "They were fantastic in Costa with someone who has a food allergy, the manager dealt with the customer personally, changed gloves cleaned everything down before making a mocha."
• "Also the Greggs staff are amazing in making sure I have things to perfection for a finicky autistic child who will literally only eat from this Gregg's when we go travelling."
• "Staff were all friendly and welcoming."
• "It's pretty good. Staff are helpful and doing their very best in difficult circumstances."
• "The staff at Moto Scotch Corner are always friendly and helpful."
• "The staff member that served us was very helpful and courteous. Costa, the staff were helpful and friendly and numerous."
• "Lovely helpful staff."

Cons:

• "Very little in terms of customer service."
• "Greggs staff have as much personality as a empty coke bottle."
• "The attitude of staff in Costa really lost a star."
• "All staff were so unhappy and unfriendly like they were there for some kind of punishment."
• "Rude staff in Burger King, waited over 15 minutes to talk to manager who actually went outside for a cigarette instead of talking to a customer."
• "A very untidy and unclean restaurant with no staff member making their way from behind the kitchen to sweep/clean etc."
• "Couldn't get the food we were wanting ie KFC was closed, costa Coffee staff were very ignorant."

Facilities

Pros:

• "There's a Greggs just outside and a Travel lodge next door with an overnight car park."
• "There is a choice of Gregg's, Costa and West Cornwall Pasty for a snack or lunch break."
• "Great place to stop if you're travelling along the A1 or A66."
• "Access is good, clearly sign posted, plenty of space to park."
• "Baby changing in both the mens and women's toilets."
• "Decent amount of parking. Some electric charges."
• "Plenty of parking available."

Cons:

• "KFC was closed when we where there last and it was a sensible time so not sure why, this did mean big queues at Burger King."
• "An accident waiting to happen between cars and pedestrians."
• "Too popular for its own good - one staff member on the food counters on a busy summer weekend doesn't indicate that the place is that well managed."
• "No sit down hot meals except Burger King."
• "Short of disabled spaces..... disabled toilets are difficult to access as entrance to toilet is on the narrow corridor into main toilet."
• "If you park anywhere but Disabled bays on the immediate left as you arrive, the Disabled ramp faces the wrong way."
• "Trying to find disabled parking was a nightmare."

Value

Pros:

• "You could park for free for up to 2 hours, charges applied thereafter."
• "Stopped here on way to a wedding, facilities where clean and in good condition. Plenty of choice for food and drink and reasonably priced."
• "For a services i dont think it is too badly priced."
• "The service is excellent, the food is lovely and you can save a fortune by using this."
• "Good clean facilities with the usual coffee shop and fast food outlet."
• "Great services has marks and spencers shop costa burgerking and newsagents."
• "Best place around that area. Would recommend."

Cons:

• "Now this is a special kind of services. Really taking the p**s. We all know due to the location of most main route services the prices are a bit higher."
• "Fuel price was extortionate even by motorway service standards."
• "It's a motorway service station, therefore it's expensive."
• "They're absolutely shameless, how come supermarkets can sell it for about £1.32.9..."
• "Usual mix of expensive Moto services."
• "I totally begrudge paying three times more at these places..."
• "Prices. As per usual add 50p to £2 onto the price of the thing you want as with all service stations usually a rip off when it comes to food and drinks."