Dolci Take Me Away Reviews Summary

Food Quality

Pros:

• "The pancakes were delicious."
• "Ordered the pancakes with pistachio which was good."
• "Came with a bunch of friends and tried various desserts. All of them were very good."
• "The food was literally to die for, I ordered the ‘I Knead You’ cookie dough, and it was amazing."
• "The dessert was of great quality and the customer service was excellent."
• "The best dessert place in Coventry so far! Do recommend to have your desserts here due to the taste and flavours offered here."
• "The dessert was great and offered great customer! Would definitely recommend and will be coming again."
• "The food that we did order was very nice."

Cons:

• "The custard was cold."
• "The apple pie was passable. Custard was cold."
• "The waffle was soft, fluffy and good quantity with amazing choice of toppings."
• "The one scoops for the children were delivered in the tiniest bowl ever which meant the children were spilling it everywhere as it was melting very quickly in the heat."
• "The food was a reasonable price and tastes good. But we ordered extra ice cream and it never came."
• "It’s a really cute restaurant and the deserts are really delicious too!"
• "Wouldn't advise the pancakes from here, not sure if they added a syrup before they sent it out and by the time it got here it had soaked into them and was not an enjoyable snack."
• "The milkshake was okay though."

Customer Service

Pros:

• "Excellently location, lovely view, nice doors and multiple staff members at reception who are always waiting for you with a big smile on their faces."
• "The service was impeccable - the staff was attentive, the atmosphere was pleasant."
• "What truly sets Dolci apart is their unparalleled dedication to quality and innovation."
• "The friendly staff, well-versed in their craft, are eager to guide patrons through a symphony of flavors, ensuring an unforgettable experience with every visit."
• "The staff were extremely friendly and knowledgeable."
• "Hikari served us when we came and she is the sweetest girl."
• "I have been to Dolci couple of times and one reason out of many is because of the kind welcoming staff who serves me with the most delicious and mouth watering desert."
• "The two staff that I appreciate the most is Hikari and Mithul who reached out to me for my order despite being a busy day delivered the food on time."

Cons:

• "Unfortunately, the staff did not know what to do, the coffee should have been delivered first, and meals for two people should not have been separated in time."
• "Denied any tap water! Service charge was added to the bill without us being told it would."
• "We were the 1st customers to enter the establishment. Maneisha, the only member of the staff was preparing for the shop to be open."
• "My friend asked for a tap water and we were told, it wasn't available. Ridiculous or what?If it wasn't for the colleagues I with and the service Maneisha produced, I would have walked out."
• "I went there to have dessert. Me and my partner ordered waffle and one milk cake which was good. But we went down to pay and the manager there was very very rude to us and didn’t even say thank you when we were leaving."
• "I would’nt recommend this place at all as they don’t care about their customers at all. Very bad behaviour of the manager. Felt really bad. Very rude manager."
• "Visited last night in a group of 5. The waitress was unclear with the dessert with a surprisingly unhelpful attitude."
• "Only 1 dessert arrived in 15 mins and we waited for more than half hour for the rest!"