Address: 8 Wilton Parade, Feltham, TW13 4BU, United Kingdom
Phone: +442088908866
Rating: 4.7
based on 185 reviews.
Staff Service
Pros:
"The staff are really efficient and friendly."
"Excellent ambiance, friendly yet professional customer service by Adil."
"One of the reasons why I loved my experience here was because of Zahra."
"Staff all members are very polite, friendly and helpful!"
"Shout out to Issac who was just a pleasure, made sure everything was ok and delivered amazing customer service."
"We were served and greeted by Magda, she was extremely pleasant and friendly."
"A wonderful location, with wonderful people; I would allow myself to list: Faiz, an extraordinary and smiling boy, Alicia, a person jumping to help, Andreea a girl always present."
"Alicja was our server and was amazing."
"Excellent, very surprised by the quality, price and service. Hasinah was very helpful and kind."
"The waiter Zahra has been the best assisting us at the table, always smiling and very proactive!"
"We were Served by Hasina. I have known Treatz for a while now as its local and have ordered both takeaway and delivery, and already know them for great deserts."
Cons:
"If I was to truly rate their customer service, it would be -10 stars… The staff told us to let them know when we’re ready, and when we were we kept calling them while they ignored us completely."
"The staff was rude. And guess what, when they got our tea with biscuits one of them was broken."
"The main problem is you are made to pay even before you see the food. I found that extremely dodgy because you have to accept whatever they serve you afterwards and they say they have no refund policy."
"When we strongly complained, for the floor manager customer satisfaction was not a factor."
"To start off, the Treatz desserts were good but the service was pathetic. I went there first time but I had to ask them 3 times for cutlery and tissues."
"Waited over 15 minutes to get served.... eventually walked out both times."
"This is not a bike friendly dessert shop! My bike is a fold up n there were NO customers when I wheeled in my Brompton."
"Just went in to have some dessert and when they knew it was my birthday they made it special with my dessert saying HBD and came in later with a complimentary cute cupcake."
"I've come 4 times now and will continue to return because the food, service and cleanliness is always outstanding."
"The experience was fantastic at Treatz. I ordered the Taco Trio and a mock tail, both were delicious."
"Our order took an hour and a half to arrive and was cold and ice cream melted."
Quality of Desserts
Pros:
"Honestly one of the best milk cakes I have ever eaten."
"The desserts are delicious and very well presented."
"Decor is divine, staff are fantastic, treats are delicious."
"Amazing dessert options and service. Highly recommend the Nutella French Toast and the Lotus Biscoff milk cake."
"Desserts are always outstanding! Was served by Hasinah, she was lovely and recommended the new fresh Nutella toast."
"Food and customer service are amazing."
"The treats here are 🤩 mouth watering. Love the milk cakes."
"Been there twice so far. Delicious shakes and ice-creams."
"Me and my family attended today and all I can say was we was all amazed and blown away by the service which was impeccable and the desserts which were absolutely divine!"
"Took my family for a treat today and I was very impressed with the luxurious Eat in display by far the best dessert place in West London."
Cons:
"Ordered a sorbet through uber ears, it took an hour to deliver to the other side of the road. The problem is that they left it out the whole time and I got colored water for 11 pounds."
"Even the crepes were served cold, it was clear they were not freshly made."
"The cake proportions are disproportionate so it comes down to your luck on what piece of cake you get even though you are paying the same amount of money."
"Ordered a single slice of cake, retail price at £5. For that price you could buy a whole cake elsewhere so you'd expect portion to be somewhat decent. What a joke."
"I had taken take away Mango Milk Cake yesterday, it was absolutely useless to eat, only bread was given, there was no cream and mango syrup on it."
"Ordered Karak chai and the box came to us damaged."
"Our order took an hour and a half to arrive and was cold and ice cream melted."
"The strawberry crepe I got which cost £10 literally had 1 strawberry in it."
"Came here a few days ago my order took a long time to come and the crepe was soggy and had barely any toppings on it."
"The menu is nice and lots of variety. But the items we chose were not great."
"Surprised at the size of the portions can clear see that they have been reduced."
Ambiance and Decor
Pros:
"The vibes of the dessert shop are definitely instagrammable."
"It's a small restaurant but quite clean and welcoming."
"What a fantastic place!! Decor is divine."
"Checked their new menu out and they have a new French Toast!"
"Delightful range of desserts that taste just as good as they look."
"Popped into Treatz today for the first time and we shall most definitely be coming back."
"Beautiful interior design. Very soft and cozy, my 6 years old son said it."
"Amazing vibe, amazing decor, amazing staff."
"The interior is immaculate and definitely an Instagrammable spot."
"Really lovely end of term treat for the little ones. Jennie was very patient, friendly and helped me. Very clean and good choice on menu for summer and winter."
Cons:
"Just come in for my sons birthday treat. Asked for 2 waters and they brought 2 bottles. We said we wanted tap water to which we were told we don't serve tap water anymore. Bad enough been ripped off for overpriced ice cream."
"We had an extremely disappointing experience at Treatz Feltham."
"This is not a bike friendly dessert shop! My bike is a fold up and there were NO customers when I wheeled in my Brompton."
"It's very simple, if you say you open at a certain time, you should be ready to operate at that time."
"I felt taken advantage of. I walked in and asked for a waffle basket with two scoops of scream, strawberries, banana and a waffle biscuit on top."
"Just been to Treatz Store in Feltham today 26 June 2022 @ 17:00 hours. Very unfriendly staff and no courtesy to customers."
"Seating is uncomfortable, feels claustrophobic and seats are crammed."
"We went on Sunday night lady wasn’t very happy to serve she was rude to kid as well as her tone was not good."
"Came in with a friend whilst out shopping for dessert. We sat down and were handed menus.. all good so far.. then the female member of front of house team came past and asked if we were ready to order and then barked at her colleague to take our order."
"I just came back from treats and I had to write about there amazing establishment."