Little Dessert Shop Southall Reviews Summary

Menu Variety and Options

Pros:

• "They have lots of seating areas, the menu has lots of varieties to choose from."
• "Our go-to dessert shop. Have been a few times trying different desserts and it never misses."
• "The menu had a great variety of options, and each item was beautifully presented and tasted even better than it looked."
• "Definitely the best dessert shop in Southall by a long shot! The quality is so much better than the usual suspects. There is awesome variety too with great cocktails and delicious pancakes."

Cons:

• "The pistachio cheesecake did not hit the flavours, maybe put it in the actual cheesecake mix and pistachio in the base."
• "The decor is very nice... The food was nice but doesn’t always look like the pictures."
• "We tried the original cookie dough, but the size was shockingly small - especially compared to the cookie dough which they show on their Instagram page."

Customer Service and Staff Attitude

Pros:

• "Lovely place and nice food too. The waiters were very kind and welcoming."
• "Brilliant service, great food and extremely friendly staff."
• "Customer service really good. They guys do really go out their way to help."
• "This place serves amazing desserts, but mostly the staff were very friendly, welcoming even in busy periods, they still cared about the customer and always spoke with respect."

Cons:

• "However, the lady at the till seemed a bit bossy with other staff, not a good look in front of customers."
• "No one told us how we order no one welcomed us in so we didn’t know how things worked there."
• "Messy tables when there are literally no customers (off peak periods). One waiter I always find unhelpful and rude - he's there a lot."
• "The staff was very rude... The ice cream they served us was all melted."

Food Quality and Presentation

Pros:

• "Most recently, my wife ordered a Lotus Biscoff Milk Cake which was delicious, not over sweet, just right."
• "The desserts and the ice creams are delicious."
• "Delicious desserts but bad customer service. Short staffed and delays in service. We ordered together but dishes arrived 20 mins apart."
• "The best milkshakes I've ever had, especially the moonwalker and salted crunch! They're doing something special here!"

Cons:

• "Cake was a little hard for my liking."
• "The waffle was good but was split in half so top and bottom apart and when eating they just separate."
• "The decor is very nice... The food was nice but doesn’t always look like the pictures."
• "The desserts didn't seem fresh. Stale biscuits and Ferrero Roche."

Ambiance and Decor

Pros:

• "Very nice and well decorated dessert shop."
• "Luxury seating, venue and menus. Good presentation. Great service."
• "Beautiful decor and delicious desserts."
• "Amazing service delivery. Attention to detail within both the menu available, and the customer service; attentive & polite."

Cons:

• "Was a bit dirty. But was different! I would say much better than creams."
• "Improvement on customer service is needed. Deserts were bland. Sponge cake was dense and not fresh."
• "The seating arrangement was not comfortable it was too packed to be seated not enough space between the table and chair."
• "Good place. Well decorated and staff is quite quick... Lots of varieties, that you will find in a good dessert dining place."

Price and Value for Money

Pros:

• "The pricing was also reasonable, considering the high quality of the desserts."
• "Top quality dessert parlour which is very reasonably priced relative to other alternatives."
• "We have visited on weekends and we are glad to say that it was one of the best dessert we had. Staff and service was very quick and helpful!! Much better than creams with very decent price!! Highly recommend!!"

Cons:

• "We ordered waffle, crepe and pancakes... Service was good however they forgot to add an extra soft ice cream and we spent 20min waiting to get a refund on our way out as the staff were a bit lost."
• "Value for money is very bad, comparing it to other places we have ordered cookie dough from."
• "I ordered via uber eats so cannot speak of service in store or atmosphere but I ordered their white kinder Bueno milkshake and their milk cake. And it has been the best milkshake I've ever had. Milkshake was thick and so full of flavour as it should be. Milk cake was ok and could be better."