Kaspa's Nottingham Reviews Summary

Portion Sizes

Pros:

• "Lovely place, one dessert is enough to share between two people, unless you have a sweet tooth."
• "Ordered a sundae on Uber eats to share with my girlfriend. When we’ve had in the cafe they’ve been easily enough for two."
• "The Ferrero Rocher sundae was lush 😋 & the boxed chocolate waffle, l got free 😀 because the young lady who was serving said she didn't want it to go to waste."
• "One thing, don't let the prices make you feel you pay a lot but won't get much. It's not true. You get enough for the price."
• "The portions are huge and the price is fair."
• "The waffles are delicious and portions are plentiful!"

Cons:

• "Ordered one to share and received a small plastic cup that was half full, hardly a dessert and still cost £10."
• "Ordered a slice of an oreo cake as well as a ferror roche cake and both were stale."
• "I ordered a waffle that comes with ice cream but was given a waffle only."
• "Firstly, the good: the desserts are lovely. Sweet, creamy and very American."

Customer Service

Pros:

• "The lovely Celine showed us to our table, and as first timers to Kaspa's, helped us with the menu and offered up some suggestions."
• "The customer service is always on a 10/10 and not to mention the food it’s absolutely scrumptious."
• "Was greeted at the main door by a very friendly gentleman who went by the name 'Hamid'."
• "The service was quick and excellent and the staff friendly to boot!"

Cons:

• "Had a Kinder Bueno white shake and whilst drinking it, I found a piece of plastic."
• "To begin with, the staff here are just the worst. I've never seen a restaurant before that had staff like this."
• "While the place looks pretty awesome on the outside we found Kaspas pretty average. The service we received was really poor."
• "Ordered Kaspa’s via Deliveroo. However when it arrived, the Deliveroo worker apologised as the contents of the order was poorly packaged & leaked everywhere in his bag so I was left with nothing."

Atmosphere & Cleanliness

Pros:

• "The whole place was clean and tidy, could see staff quickly clearing and cleaning tables after they'd been vacated."
• "The place is nice and clean but the time we came it was full of school kids."
• "Clean restaurant, the food was good; (sundaes)."
• "The place was always kept spotlessly clean."

Cons:

• "This place was uncomfortably hot, I couldn't stay inside without sweating so bad I felt like I'd pass out."
• "However atmosphere wasn't that great with the same advert playing on the TV when we were there for the whole duration loudly."
• "Staff were friendly enough but I was not impressed with the venue. I went with my sister and nieces. They did have hand sanitiser and the Covid app QR code. But...flies everywhere 😣."
• "After being heavily disappointed by Burger King (which I have previously covered), Kaspa's was roughly a 5 minute-walk away. For a Thursday evening, it was surprisingly quiet yet our food took a while to come."