Kaspa's Watford Reviews Summary

Service

Pros:

• "Certainly! Abhisek at Kaspa's Desserts provided exceptional service throughout my visit."
• "Kaspa's is a great place to relax and enjoy delicious desserts-service could have been quicker, however this was made up for once we tasted our food!"
• "The staff are extremely helpful and nothing is too much trouble."
• "The service has been prompt and friendly."
• "Excellent experience today. Went in with my family just after opening. Baqir was friendly, courteous, he interacted with the kids and regularly came over to ensure we were enjoying our experience."
• "Went with the family for dessert had various different options to choose from staff were really friendly on the day special mention to Baqir for delivering excellent customer service."
• "Staff very friendly especially Ahmed that made our experience even better."

Cons:

• "The manager is a big time liar, the Ice cream machine was broken, the ice cream was melted and they hold us for 25 min, didn’t want to tell us truth so we can go to others."
• "The manageress did not explain anything, just took it back, i felt like they knew what they were serving and expected the order to come back."
• "Service good be much better with requests being ignored by servers."
• "Waited for 40 mins just for just our drinks to arrive."
• "The man at the till with a cap, skinny, a bit tall with a short beard is so miserable, and so rubbish at his job."
• "Mohammed at Watford Kaspas is so rude."
• "The Manageress is the rudest woman I have ever encountered."

Food Quality

Pros:

• "Amazing desserts for all the family!!"
• "White chocolate chip cookie dough... To die for. Try the waffles too. All fresh, all prepared in front of you."
• "Always come here for the hot fudge sundae. Incredible dessert with yummy warm fudge inside."
• "Fantastic ice creams, waffles and desserts."
• "Everything I’ve ordered has always tasted amazing."
• "The quality of desserts is amazing."
• "A good selection of deserts, cheesecake and milkshakes. Desert was absolutely delicious."

Cons:

• "Ice creams - Lack of flavours compared to when they first opened AND the smallest ice cream scoop you've ever seen!!!"
• "The crepe was cold, dry and hard."
• "Once I got my milkshake I got in my car, had a sip only to get bits of plastic in my mouth because they clearly didn’t remove the plastic off of the kinder bueno before putting it in the blender."
• "Ordered cheesecake with ice cream, the cheesecake must have been weeks old because the biscuit base was stale and softer than the cheese."
• "Usually the dessert is nice, but this time it was horrible."
• "The waffle was also dry and not fresh."
• "milkshake was horrible - i can make a better one at home."

Atmosphere & Decor

Pros:

• "The atmosphere is amazing the seats are comfortable but the food is expensive."
• "After the refurbishment, it looks very nice. The staff is very friendly and helpful."
• "If we fancy something sweet, this is the place we order from or visit. 😊 The atmosphere is always nice, clean place, a good range of deserts and lovely staff members!"
• "Clean environment, nice atmosphere, caters to large party groups."
• "Kaspas is a nice dessert restaurant with very nice decor."
• "Nothing but welcoming and friendly staff with great hospitality manners, the menu offers a great variety like the Nutella Strawberry crepe which is made to perfection as always."
• "Great ice creams and decoration."

Cons:

• "The lack of assertiveness of the staff and poor atmosphere however is what made my first visit to Kaspa's at this branch my last."
• "Rundown, ripped and damaged seats, overall outdated. Toilet horrible."
• "The smell inside the parlour is very strong."
• "The place was busy as expected and there was very limited car park spaces available in this area, difficult to find a spot. The toilets could have done with more cleaning and the floor was very wet. Friendly quick service."
• "One of the worst restaurants in Watford. Extremely worst tasting food and the most poor customer service."
• "The children of this family decided to run around, scream at a loud volume and stare at us during our meal. and the staff did nothing about it."
• "What an unfriendly poorly run dessert place, staff are rude and incompetent."

Customer Service

Pros:

• "you can reserve tables."
• "The shop is finely organised by the project head!"
• "A little piece of heaven beautifully presented desserts."
• "The staff are friendly and provide an excellent service."
• "Food and environment is Brilliant, staff definitely needs more Customer services training."
• "First visit since refurb and it looks much cleaner, brighter and no longer shabby."
• "Friendly staff warm welcoming and extremely helpful."

Cons:

• "Will never go here again or recommend it to anyone."
• "Terrible service waiting 20 mins for a table of 5 only to have an unbooked table of 8 walk in straight away."
• "Don't bring your babies here with their own food - I am absolutely appalled my son who is not even two years old has been told that he is unable to eat his own (Baby food) in here because I have bought it from outside!!"
• "Waited 15 minutes to be served despite no one else being in the queue, then was waiting over 45 minutes for a single milkshake."
• "But when it’s busy, you’re waiting forever to be served and then your order takes forever to be made."
• "Shocking experience, staff are so rude and unwilling to apologise for their mistake in wrong order."
• "Waited 45 minutes, went back to check what happened, and they didn't even start the order."

Value

Pros:

• "Went a bit late and the server behind the counter was kind enough to let us in and allowed us to sit and have our dessert."
• "The prices are at a bargain and cater for all needs."
• "Excellent. Good service, fair price. First time I've tried kaspa and I prefer it over others I used to go to."
• "The waffles are absolutly amazing! Favourite is the nutella one wint fruit!"
• "Service is great and fairly quick, especially as the staff are run off their feet."
• "The quality of desserts is amazing."
• "Great variety of freshly prepared desserts and ice cream."

Cons:

• "The atmosphere is amazing the seats are comfortable but the food is expensive."
• "A nice dessert lounge with lots of choice. The prices are a bit high."
• "Absolute disgrace of a place. Went in to buy a milkshake.....waited over 40minutes."
• "Used to be an amazing place to come but standards have gone so low."
• "No staff are correctly wearing masks."
• "Service was long and it wasn't even busy."
• "The quality of desert terrible. I ordered a coke float the coke was flat and the ice cream inside the coke with no spoon."