Floor Street Reviews Summary

Website and Visualizing Tool

Pros:

• "The website is so easy to look through and has an amazing visualising tool to help you get a real feel for how the floor will look in your home."
• "They helped me visualise what certain flooring types would look like in my room via Instagram message."

Cons:

• No negative comments regarding the website and visualizing tool were mentioned.

Customer Service

Pros:

• "Further to this the customer service is fab, I had some questions and they were really friendly and fast with responding."
• "The quality is great and we are so pleased with our flooring, I would recommend floor street to anyone looking to purchase new flooring for their home."
• "Customer service and communication was superb."

Cons:

• "The company talks the talk but unfortunately just like many once they've been paid they don't want to know."
• "Customer service was amazing when ordering the flooring however really disappointed with the quality of the product."
• "The chap who called me was not Alex, and it showed. He wasn’t very helpful and quite obnoxious."

Quality of Flooring

Pros:

• "It is beautiful and a really lovely quality, we are so happy."
• "The quality is great and we are so pleased with our flooring."
• "Our builder was really impressed with it and said it’s the best he’s used and he couldn’t believe the price."

Cons:

• "Horrific experience. The finishing is awful."
• "We ordered Desert Oak Herringbone for our new open plan living space and 9 months in we have noticed the floor in areas has started to chip off in certain places."
• "Flooring is not as good a quality as I had thought and very easily chips."

Installation and Fitting

Pros:

• "Floor Street were so helpful throughout, and recommended a fitter who did an excellent job."
• "We love our floor from floor street! I sent off for some samples from this company and they came within 2 days."
• "Our joiner fit it for us (I’d love to be a DIY gal but I’m just not) and he said it was easy to work with - which for herringbone is unheard of."

Cons:

• "In the end, he accepted my floor needed repairing but he was going to charge me, again! For fitting and replacement etc."
• "The floor leveller did an excellent job, but the same cannot be said for the floor fitters when they finally came round."
• "The fitters were ok, but were late coming on both occasions. No apology unfortunately, but they did turn up and were pleasant enough."

Price and Value

Pros:

• "We chose the ranch oak herringbone which is high quality, hard wearing and a great price."
• "We purchased the dessert oak herringbone for downstairs and straight plank for bedroom and it’s really great quality and everyone is complimenting on how much it looks like real wood."
• "An absolutely amazing company! The quality is unbelievably good and the customer service is unbeatable."

Cons:

• "We needed a couple more packs of laminate but the delivery ended up costing almost more than the floor."
• "Feel sales team pressure to buy, tell you 'price increase coming at the end of the week' which never comes."
• "Very good quality products & range with reasonable price. I would strongly recommend floor street to anyone. Cloudy the fitter absolute master!!"