Floors Direct Reviews Summary

Customer Service

Pros:

• "Great customer service from Sham and Riz. Very friendly and very helpful."
• "Customer service is great really helpful. I would really recommend this place and their service."
• "Excellent quality floorings and customer service, excellent in store deals, fast, free and friendly delivery in under 5 days!"
• "Very efficient service, very helpful and friendly and knowledgeable about product."
• "good customer service very helpful throughout the experience would recommend definitely to anyone looking for flooring"
• "Customer service 5 star.From picking our flooring the owner was very helpfull & showed a good knowledge of the products on offer."
• "The laminate looks really nice and long lasting, and all the bits to go with it are good quality but budget friendly also."

Cons:

• "I got in touch with customer service and never heard back."
• "The customer service of this company is useless. I spoke with the manager of this company and he wasn't even willing to give me his name."
• "They are rude and the customer service is diabolical!"
• "Customer service here and with their courier Tooles Transport is awful."
• "Absolutely awful customer services hardly ever answer the phone."
• "To be shouted at by one of your staff members down the phone shows excellent customer service! I WOULD NEVER RECOMMEND THIS COMPANY."
• "no manners .. anyway said they would get MANAGER OR OWNER TO RING ME ... never happened"

Delivery & Product Quality

Pros:

• "Brilliant prices for what I was after."
• "I am pleased to say I had a great experience with this company, from ordering to delivery."
• "Ordered some laminate flooring for my dining room from floors direct. It was very easily done over the phone."
• "Great service and price cheapest I could find anywhere by a long way, ordered on Monday and needed the items delivered this week, goods arrived this morning."
• "Good quality flooring and it arrived on the scheduled day, which was in advance of the advised shipping time."
• "Very pleased with our new Tuscan engineered wood flooring that was delivered within two days."
• "Order delivered on time with no damage, rigid SPC LVT floor planks, easy to fit & totally water proof, looks great in our kitchen & already survived a small water leak from washing machine, would totally recommend."

Cons:

• "4 packs were so damaged they were unusable."
• "Warped flooring, photographic evidence and assessed by flooring technician."
• "Upon receiving samples of these alternatives it was clear that they weren't in fact solid wood but appeared to be a low quality engineered wood."
• "The quality of the flooring is also not what we expected, which marks extremely easily."
• "it just was breaking, couldn't fit together properly"
• "The flooring was very poor quality ... now at the tip ... avoid ...."
• "I purchased the Nero stone LVT flooring in March last year, had problems with it straight away. It scratches, the tiles crack and peel off in layers, they lift up and are a health hazard."

Refunds & Returns

Pros:

• "The best thing I can say is that they were quick to refund."
• "Refund then followed very promptly."

Cons:

• "Still waiting for a refund for 2 boxes of laminate."
• "We received damaged boxes of laminate floorings and meant to get refund for it. It never happened."
• "Despite multiple emails and phone-calls we are yet to get our money back."
• "Getting a refund (even though the flooring was never delivered to me) was very very very difficult!!"
• "Currently seeking my money back still after 7 days."