Kingsway Carpets and Flooring Reviews Summary

Quality of Product

Pros:

• "The quality of work and carpet its self is amazing."
• "The Ava carpet looks perfect in my new house."
• "The carpets look absolutely gorgeous and i cant wait to use this company in the future."
• "The quality of the carpet is amazing."
• "It was a great quality hard wearing carpet for a very good price, the customer service was excellent."
• "Quality excellent, friendly, helpful with unbeatable prices."
• "Quality is excellent."

Cons:

• "The fitter caused some minor paint damage along where the carpets were fitted."
• "I now have to go elsewhere and pay someone else to come and fix their poor work."
• "The guy actually cut into my existing carpet in adjoining room, leaving a hole!"
• "Two fitters had to come back after the first fitter did an abysmal job."

Customer Service

Pros:

• "Would definitely use again."
• "Neil and his team were very helpful, knowledgeable and fun to deal with."
• "Neil and the team were great at offering advice and insight of what the job entailed."
• "Thank you to the staff at Kingsway carpets who were really efficient when I visited with my granddaughter."
• "The advice and service I received was second to none - from choosing the right carpet, to the final fitting - everyone was polite, helpful, friendly and professional and always on time."
• "Neil was informative and consultative."
• "The staff were extremely helpful."

Cons:

• "Bad service and communication with regards to the fitting service they offer."
• "If I could give lower I would and this is purely based on customer service/ aftercare."
• "Bad communication & Bad service and worse after care."
• "Good fitter but bad customer service and communication from kingsway carpets, I wouldn't go back!"
• "You're the worst carpet company I've dealt with and I've dealt with many as I come from a family of floor fitters."
• "Overall, a bitter experience dealing with these guys. Won’t recommend them to anyone."

Value for Money

Pros:

• "The price was great too and all done in line with the schedule agreed."
• "Price was reasonable and competitive."
• "Helpful, polite, no hard-sell, just great carpet at a great price."
• "Highly recommend to anyone who wants a good job done at an excellent price."
• "The price was great."
• "The prices were so competitive it was cheaper to get someone down from Manchester rather than buy it from Wales."
• "The prices were competitive and to ensure we were not hit with the imminent price increases, we paid upfront and they stored the flooring for each room until we were ready."

Cons:

• "I ended up paying an extra £130."

Professionalism of Staff

Pros:

• "The fitter Christian was just as courteous and a pleasure to have in my home. Quick, super efficient and an all round good family business."
• "The turn around time was about a week from ordering to fitting and the fitters were polite, took all the excess carpets away and did a great job."
• "In addition to arriving on time and being personally pleasant, they also worked around the furniture in the rooms without making a fuss and calmly resolved the one or two minor hitches that arose."
• "The fitters were very professional and done in 30 minutes."
• "The 2 lads fitting the carpet did a brilliant job and were polite & clean."
• "The fitter that came was very professional, polite, wore ppe AND asked me if I would like him to take his shoes off."
• "The fitters were timely, courteous, tidy and excellent workers."

Cons:

• "Problem arose on the day of fitting... left my home entrance lobby unfinished stating he had to go."
• "Cowboy fitters."
• "He initially said that he would not be able to move the furniture as he was on his own."