ODEON Richmond Reviews Summary

Staff and Service

Pros:

• "Staff are friendly and definitely go out of their way to help and the cinema was clean."
• "Nice place though, staff make it welcoming."
• "Staff were very friendly and extremely helpful as I had visited with my two young children (5 & 1) and a buggy which they kept safe for me whilst we were watching the movie."
• "The staff were friendly and the seats (premier) were comfy although maybe a little too upright."
• "The staff were helpful."
• "Staff are welcoming and friendly."
• "Staff I've spoken with have been friendly and helpful."

Cons:

• "Not a single staff available for any help and guidance."
• "Sometimes there seems to be lack of staff & no one to check tickets at door."
• "Everybody was struggling to find the row numbers, not a single staff available for any help and guidance."
• "Was a terrible experience no one to see us to seats rude staff who accused me and person with of something we didnt even do actually argued with us when we defended ourselves unprofessional."
• "DONT BOTHER RUDE STAFF WHEN I QUESTIONED A WOMEN WITH PURPLE HAIR HIGHLIGHTS WHY THE FILM WAS CONCLUDED AND WE HAD BEEN STANDING IN LINE FOR 15TH MINS WASTING ARE TIME I GOT A YEAH SO WHAT IVE WASTED YOUR TIME SO."

Facilities and Cleanliness

Pros:

• "Costa in the building and pick and mix in the attractive entrance hall."
• "A lovely local cinema which always shows the latest hits, particularly those which smaller customers will enjoy."
• "This venue has a moorish design to it which is rare these days and gives it character."
• "The cinema is historical and architectural design makes one feel this is a very special place. Will become my local."
• "Love the art deco interiors of this cinema. Extremely friendly staff."

Cons:

• "In the women's toilets there were only two cubicles and in the men's toilets one of the urinals is behind the door."
• "The room was not clean and lots of rubbish was left on many seats and on floor."
• "In particular screen 2 had dirty smudges all over it."
• "There was a really weird, bad smell in the tiny foyer."
• "The toilets were cold and STANK worse than a run down pub's gents, and there was no soap."
• "Popcorn was spread all over the place."
• "Took my 5 year old here so dirty could not believe the state of it the chairs were all ripped and were just filthy with food stains and what ever else over it the floor disgusting."

Value for Money

Pros:

• "Although there are some great Groupon deals available."
• "Can't beat big screen entertainment for £3 if you go to the silver screeners and free coffee as well served by upbeat staff at noon!!"

Cons:

• "Has become very expensive both for the ticket prices and the comically priced food."
• "Sky high prices (why £16 in Richmond and £12 in Newcastle)."
• "This was very irritating especially at the emotional scenes of the film we were watching. It is too expensive for what it is."
• "This cinema is a joke!!! £14 a ticket for a screen smaller than my tv at home."
• "Odeon still seem to be charging much more than the competition - 17 pounds for a ticket?"
• "The prices of everything, especially the sweets, was ridiculous, a small packet for over £3."
• "Why pay £15 for an experience that's objectively worse than watching it in your house?"

Screening Experience

Pros:

• "Only three of us in the cinema that evening - really able to enjoy the film without the hell that is other people and their compulsory snacks."
• "The screen is huge and the sound was excellent."
• "Screen 1 is awesome, the screen is nestled in what looks like a beautiful Mediterranean village square."
• "Saw James Bond on Screen 2 today (Below the main screen 1). Quite good size."
• "The cinema has a vintage feel."
• "Even though the cinema might be small it still provides a great experience and have very friendly people working there."
• "The screens may be a little small but that doesn't take away from the enjoyment of the atmosphere of the quaint auditorium."

Cons:

• "Uncomfortable seating."
• "The sound system was horrible - couldn't do justice to the movie at all (Top Gun Maverick)."
• "The film we watch was superb but the seats were out of date very uncomfortable and the screen was only barely bigger than my screen at home."
• "One of the speakers was broken and crackled during the film."
• "The screen isn't very big (we were in screen 7) you get bigger screens in someone's house."
• "Terrible sound and small screen just topped off this extremely disappointing experience."
• "The sound system is so poor beyond belief."