ODEON Kingston Reviews Summary

Facilities & Accessibility

Pros:

• "Lovely cinema, with staff even more impressive than their screens!"
• "Cinema itself is clean, upholstery kept in good nick, large enough seats to be comfortable."
• "Went to see Bad Boys For Life in there newly renovated screening room. They now have recliner seats with movable trays and the arm also lifts up for extra comfort."
• "There are also a set of toilets that’s just use for people who book recliners which is a nice touch."
• "Transport links are excellent. The Rotunda Center is across the road from bus and train stations."
• "Lifts are available and the Rotunda is right next to the train station and bus station."
• "The cinemas themselves are ok, but not a place I would recommend."

Cons:

• "There is no parking here so you have to use a council run car park which is expensive."
• "as someone who visits with a friend who is in a wheelchair, the fact that it is split over so many levels is a major downside."
• "Parking in Kingston is expensive though beware."
• "Gentlemen toilets were poor. Smelly, dirty and discoloured."
• "Only downside was the escalators were not working and closed off."
• "The stairs were falling apart, there was a terrible smell."
• "Escalators were out of order."

Customer Service

Pros:

• "Excellent, very enjoyable experience, friendly helpful staff."
• "Staff were very helpful and the cinema was clean and tidy."
• "All the staff are friendly and helpful."
• "The team are very friendly so I would give it high marks for customer service."
• "Staff were friendly, tickets are reasonable plus they accept Club Lloyds cinema vouchers."
• "The staff were amazing, the young man who helped my friends were both disable he went above & beyond his duties!!!"
• "A member of staff (Ernie, messy brown hair) saw us struggling to carry all our foods and looking after the kids, without us having to ask, he quickly rushed to help us carry our things and find our seats, he was extremely helpful and friendly."

Cons:

• "The staff were terrible, toilets were dirty and the whole experience was just the worst I've ever had."
• "The manager we spoke to after the film initially didn't seem to want to accept that there had been a problem."
• "Someone else did exactly same as me and was dealt with and served - obviously one rule for one - not impressed with customer service."
• "However, customer service is the worst I have ever come across on a number of occasions."
• "The staff took forever and were horrible."
• "Poor service. Advertised that there would be subtitles with the film but there wasn’t."
• "The staff were excellent."

Value for Money

Pros:

• "Get limitless membership if you go twice a month or more because it will save you a lot of money."
• "Well worth seeking out deals and meerkat offers!!!"
• "Great clean cinema, highly recommend limitless if u go more than twice a month it’s only £13 a month for unlimited films!!"
• "Get yourself a Tastecard and get a 40% reduction on the full price year round."
• "Limitless is well worth the £17.99 a month, I get to see films weekly with 10% off food and drink."
• "Tickets are generally 13.50 but there are a lots of time discounts on Groupon where with 25 pounds you have 5 tickets."
• "If you watch a lot of films like me Then it's worth getting the limitless."

Cons:

• "A £1 hot dog costs close to £8."
• "The prices are too expensive, should lower the price as inside it is empty."
• "The cinema is an experience but overly priced (Nearly £40 for 2 people without any food/drink/snacks)."
• "Very expensive for a poor viewing experience!"
• "The snacks for the cinema are terrible and overpriced."
• "Very pricey, was £10.75 for a student ticket on a Friday lunchtime to see the 2D Lego Batman movie."
• "Expensive tickets. Some of screens are tiny for the money they charge."

Overall Experience

Pros:

• "Great place to watch movies! With 15 screens there is always lots of films to choose from."
• "The seats were very comfortable."
• "Popcorn is quite tasty too, and you get a lot if you choose a large!"
• "The popcorns are freshly made so it is worth it."
• "I had a great time at the fantastic screen 15, where you are on comfortable double reclining seats."
• "Large spacious theatres with comfortable seating."
• "The movie was great."

Cons:

• "Visibility is poor in this screen."
• "The lights were on all the time. Half of the speakers were off."
• "The ceiling lights stayed on for the duration of the movie."
• "The seats were just worn out and uncomfortable."
• "Marvellous performance of La Forza Del Destino(LIVE) completely ruined when the picture disappeared during the last act."
• "The room was almost bright as day, which made watching the movie a torturous experience to say the least."
• "The screen was flashing so much he could have been Kevin Spacey."