Ashford Picturehouse Reviews Summary

Ambience and Environment

Pros:

• "Lovely cinema, very busy."
• "Nice, clean theatre with many drink and food options."
• "The atmosphere of the lobby area is very calm and comfortable."
• "Such an unexpected venue in Ashford spacious and comfortable waiting area."
• "Lovely interior design incorporating an ambient seating area downstairs with the cinema upstairs."
• "Always a great experience when I come see a movie here."

Cons:

• "Building is nice and airy, but the cinema (screen 1) was disappointing."
• "The cinema is nonce and well kept."
• "Only had stale popcorn. Lights in the actual cinema theatre were too bright."
• "Very average cinema, liked the fact the cinema itself is cheap and we booked a sofa."
• "Lovely team at todays showing of the Nutcracker, but how about themed nights, singalong type films."
• "Would not bother. Manager was very rude to a woman who had an issue."

Staff and Customer Service

Pros:

• "Comfortable seats, friendly staff, great atmosphere and multiple screens."
• "The staff here are really friendly and helpful, the food is good value with really tasty veggie options."
• "The most entertaining customer service, the staff were understanding when the screening was too loud."
• "Arriving tonight there was a lady called Pamela scanning tickets. She is one of the greatest front of house staff."
• "I was not here for a movie, but an early morning get together. Found it to be very clean and the staff very helpful and polite."

Cons:

• "Only 1 member of staff on till had to wait ages for tickets."
• "Went to get some popcorn no staff behind till, went to find someone they came down then proceeded to serve someone else."
• "It's clear that they're all new staff as most are still unsure of things."
• "Terrible place not nearly as good as cineworld the screens are smaller, the staff are also unwelcoming."

Food and Beverage

Pros:

• "I highly recommend the Mochi from the foyer if you want something delicious (and quiet) to consume while you watch."
• "The food is good value with really tasty veggie options."
• "My husband and I have had date nights here, with good food (I highly recommend the vegan nachos if you can't have dairy!)."
• "Great building, easy car park, helpful cheerful staff, comfortable cinema. All expected but what was extra was the quality of the tapas food."
• "It has a massive cafe and has friendly and knowledgeable staff."

Cons:

• "Shame the nachos don't come with an actual melted cheese dip like Odeon and the View do."
• "Only had stale popcorn. No other snacks available due to closed kitchen."
• "It’s a shame that they’ve now started 'take in to the cinema' food, it makes the whole cinema smell off cooked onions."
• "The popcorn is nice and they have Good offers. I haven't had the hot food but what I see always looks and smells amazing."
• "PictureHouse was a nice building, and the staff were friendly. Prices are a bit extortionate with a small bottle of water costing just shy of £3."

Facilities and Accessibility

Pros:

• "The toilets are lovely large lots of cubicles, 2 long porcelain sinks with lots of taps and soap and hand cream."
• "There are 2 disabled toilets. There are lifts to each floor, for disabled, as you have to reach the cinema by stairs."
• "Nice new cinema with easy parking (charged)."
• "The seats have cup holders and reclines. The best part is free parking when you buy a cinema ticket."

Cons:

• "Then we had to watch 30 mins of trailers including the first part of a different film, my six year old was getting fidgety waiting so long."
• "The U-25 feature is amazing for people under 25!!"
• "How a cinema should be. Comfortable reclining seats, good food and drink offering, all very clean and modern. Screen to auditorium size ratio is good so you always have a good view."
• "Lovely ambience, comfy chairs with good views even if other people sit directly in front of you. Came on a Monday, as tickets are cheaper than on other days."