Tortilla Kingston Reviews Summary

Customer Service

Pros:

• "Very lovely food as usual, big thank you to Nasko who advised me."
• "The staff were all very friendly and patient with us."
• "Regular visitor of this place, never fails to disappoint! Staff are always friendly."
• "My friends and I not only had a delicious meal but really enjoyed the time whilst we were being served."
• "The lady on the till was very polite and welcoming, amazing customer service."
• "all staff had very friendly and kind attitudes and the service was fast and easy."
• "Carby was super lovely and helpful when helping us pick the variety of food."
• "Very helpful with helping me decide what I would like to order, good price for good food."

Cons:

• "Small portions, woman staff does not listen to our requests. Not helpful nor kind."
• "I ordered from here last night and my whole order was messed up."
• "Awful place, Sam the Store Manager is super rude."
• "Great food however the staff need customer service training urgently."
• "Awful experience. Ordered a burrito and it was impossible to eat without feeding the table."
• "Sadly once again when ordering food from Tortilla for takeaway delivery via Deliveroo the order was wrong."
• "Ordered through Deliveroo, portions were incredibly small, hardly any chicken mainly cheese and veg."
• "Very poor service and a bit of laziness staff not putting the quesadilla machine on cause they actually can’t be bothered."

Food Quality

Pros:

• "I hugely recommend the chicken baked burrito with their 10/10 guacamole."
• "Today we visited Tortilla in Kingston's, the food is freshly made and tastes delicious."
• "the food was excellent, especially thanks to the student half price deal."
• "Tried the new corn ribs today. They could be delicious with the right balance of herbs and spices."
• "It's quite nice actually. Since there's is a halal option which is ONLY the chicken."
• "Highly recommended!! Amazing food and excellent customer service."
• "This place is amazing. I have been there already three times and their food is amazing."
• "Great flavor for a great price! I am really picky with the quality of meat and I loved their shreaded beef."

Cons:

• "Got the beef burrito and I honestly feel this would be comparable to eating dog food."
• "The food was okay, I prefer food to be heated thoroughly rather than semi cold."
• "The rice lacked spice, no complaints about the service, the chicken tastes metallic."
• "Shocking experience!! Ordered large portion through deliveroo, paid almost £30 for two."
• "Had it delivered. And what garbage. So incredibly over priced."
• "The burrito is always very nice, but tonight we ordered it to take away and me and my boyfriend we took both a burrito but with inside different things and they didn’t even pack the burritos in a way that I could recognise mine or his."
• "Horrible food, they have no idea how to make mexican, texmex, or even something that tastes good."
• "If I wanted so many beans in my beef burrito, I would have ordered a vegetarian burrito... I am not quite sure if there was any beef there at all, it was so little!"

Portion Size

Pros:

• "Regular visitor of this place, never fails to disappoint! Staff are always friendly, service is quick."
• "Fantastic customer service. People there where very nice, was quickly made and to a great standard."
• "The customer service was amazing! Friendly staff who go the extra mile the place is kept sanitised and neat and staff work hard to meet the demand on busy days."
• "My absolute favourite place to eat in kingston. Literally never been here and been disappointed."

Cons:

• "Use te be good portioning, now the medium burrito is almost an empty container, meat and chicken are served as we were in war times."
• "Ordered through Deliveroo, portions were incredibly small, hardly any chicken mainly cheese and veg."
• "Tiny portion sizes given when ordering delivery. I paid for a large burrito bowl and the bowl was only half full."
• "Stay away from this place! Ordered a beef bowl for takeaway, got nothing more than rice, beans and beef."
• "Tried this restaurant for the first time today with my girlfriend and whilst we were being served we found that the staff were very rushy and blunt so that was not very positive start. The food is very over priced for the not so great quality you recieve."
• "Visited on the weekend and ordered a large bowl and the portion size was quite disappointing."
• "Food not bad for fast food, healthy and fresh tasting, staff polite and helpful. However the toilet (there's only one) is disgusting..."
• "Food was amazing, the only let down was the portions that some servers give you are absolutely ridiculous."