McDonald's Reviews Summary

Customer Service

Pros:

• "Food was fresh, service was quick and friendly. Table service is great so you don't need to stand waiting."
• "Well well where do you begin with such lovely service, well il start by telling you all the service that I have from a friend xwxlyoung lady name tag) (Sarah) such a nice lady who is amazing there I'm glad she serves me then I will 💯 be back ASAI can."
• "A massiv thank you to all McDonald staff after my father car broke down in the drive through they all came out and helped me push the car and one of the staff even went and got a booster pack to try and help me get going again thank you all very much very kind of you all."
• "Never choose to go to Macdonalds but the staff had to cope with very trying circumstances and did a Stirling job."
• "Had a lovely lunch at McDonald's not only because the food was really nice but the minute we got into the outdoor seating area a member of staff was very quick to see if we needed water for the dog or any help with ordering."
• "The staff were friendly and efficient and happy to pass the time of day with a visitor."
• "Young man at drive through window was very helpful with excellent customer service."

Cons:

• "ADAM THE MANAGER AN HELEN THE ZERO STAR EMPLOYEE GET ANOTHER JOV YOUR CUSTOMER SKILLS ARE NONE EXISTING."
• "Rude staff. Did an order through uber eats. After an hour the order was cancelled."
• "Absolutely disgusted by the manner in which the staff (managers in particular) speak to some of the younger employees."
• "The staff/management are incompetent with the management being the worse; utterly rude, ignorant, disrespectful."
• "Dissinterested teenage girl had so little idea regarding customer service i shall actively avoid this branch."
• "Useless girls, standing around playing with their hair and picking their noses."
• "The girl who’s on duty and took my order sounded very miserable and not friendly at all."

Food Quality

Pros:

• "Update (Dec 2022) thank you to the manager who said he reads these reviews and would speak with the staff. My food was hot, fresh and nothing was missing from my order today. We enjoyed our meal. A huge improvement. Well done. Back up to 5 stars from me."
• "Food nice as usual."
• "Best McDonald’s I’ve had from there. Food is piping hot and nice."
• "Revisit. (March 2021) I’ve upped this review from a 2 to a 4... the quality of that food is much better. Nice and hot i have to say."

Cons:

• "FOOD POISIONING - AGAIN!!! Not just a dodgy belly this time. Full blown purging for 24hrs, not even able to hold water down."
• "All floors soaking wet as being washed. A right hazard like a skating ring."
• "It isn't bad enough that you provide half full, cold, hard fries."
• "The chips were dry and tasted like sick."
• "Everything was slapped together, nuggets were soggy, drinks were flat, fries were definitely overdone and brown, everything was cold."
• "Veggie dippers gave me a dodgy belly later in day, couldn't get off toilet for 2 hours."
• "Last minute choice to grab some hot food. FAIL... And all cold."

Order Accuracy

Pros:

• "I would say 70% of the time the food is accurate and it don't take long to get served."
• "Click and collect usually works fine."
• "Much better than Llanelli!!! went through the drive through and actually got the food at the window."

Cons:

• "ORDER WAS WRONG! Not very happy! A drink was missing from my online order so I contacted Mcdonald’s and they said to ring the delivery driver."
• "Got my order wrong during the drive thru when I politely queried it a very rude young female server told me it was my fault!"
• "They got our order wrong & we then had to park up in the waiting bays. Ten minutes passes & I walk in to the restaurant state my order and it was just sitting there no one bothered to bring it out."
• "6th time now I have used this drive through and got home only to find something I have paid for not in the bag."
• "They are constantly getting orders wrong and missing items out."
• "Our order took 20 minutes to get to us, for it to be completely wrong anyway."
• "Orders are always wrong, you pay for sauces/food you don’t get."

Service Speed

Pros:

• "Was in the area and called in for an ice cream during this incredibly hot weather... our order was delivered within the advised time."
• "Decent McDonald’s, always pretty speedy and have never had any problems here."
• "Whilst stuck in the queue he made good conversation. 5* experience."

Cons:

• "Fast food, my butt! So so slow, we waited for 2 mcflurryes and 2 Apple pies for 20mins."
• "Took 20 minutes for our food to be served to us. And the drive through was full of cars waiting for ages."
• "It took 9 minutes and 40 seconds from ordering to receiving my 'meal'."
• "Can't fault the staff at the drivethu... but the service wait for my order was horrendous. Over 30mins of waiting."
• "Went there last night got two large big mac meals waited 10 mins wen it was dead in there when i had my food it was cold and the chips were pre warmed."
• "Only ordered black coffee waited 20 minutes then had to ask again for it."
• "spent 13 minutes at the till waiting just to place my order as I don't like using self service."

Cleanliness & Maintenance

Pros:

• "For eating in you wait at the door until staff have cleaned the table & chairs and then tell you what table to sit at."
• "Went here around 7PM and half of the restaurant was closed off after being cleaned."

Cons:

• "All floors soaking wet as being washed. A right hazard like a skating ring."
• "Tables needed cleaning. Phone charger on table didn't work."
• "Quiet plenty of parking but were a few empty table's with rubbish on that were there from time I went in to time I left and they was not that busy and was a few members of staff doing nothing but apart from that ok."
• "It was very intimidating trying to eat food inside the restaurant as most of the tables were being taken up by gangs of teenagers."
• "Rats and rat boxes in sight everywhere. Plagued by seagulls from overflown bins/rubbish."