Address: 345 Bosworth Dr, Birmingham, B37 5EX, United Kingdom
Phone: +441217882641
Rating: 3.3
based on 241 reviews.
Customer Service
Pros:
"Staff was very friendly and very helpful too."
"Amazing service always looked after so well, the cleaning ladies are so helpful and friendly, always welcomed with a friendly smile and ask how we are."
"Both the young lady who handed part of my order over and the older lady who bought the remaining order out to the collection bay both had fantastic customer service skills."
"Very busy branch but the loveliest McDonald's staff I have come across. Cleveland and Sam were especially helpful and went above and beyond what was expected of them."
"Staff lovely who work out on the floor, eager to please, helpful."
"The lovely man who cleans and tidies has brilliant customer service especially when I said excuse me to a bloke behind the counter who rudely ignored me."
"Very helpful staff member name Cleveland bought over our dinner even though we hadn't opted to use the table service."
Cons:
"Shambolic service for drive through no sense of responsibility from shift manager Jordon."
"No staff showing their faces around the queue to explain things, absolutely shoddy customer service."
"Awful experience, the place is managed badly, I asked a member of staff where the manager was and she said that they’re hiding in the office."
"I'm finding a lot of the staff in there need to relearn their customer service skills and manners."
"As for the staff at drive through I find them quite rude and don't listen to the customer."
"Staff are very rude. Waited 30 minutes for a chicken nuggets happy meal."
"Terrible service!! Staff are very rude."
Food Quality
Pros:
"Nice friendly staff clean restaurant with tasty mc muffins that were not thrown together like most outlets."
"The quality was fresh and piping hot, the McNuggets were piping hot they were straight from the fryer."
"The food is tasty more often than not and it’s a quick and easy treat that’s affordable."
"The burgers however tasted great and apart from that I don't really have a problem with this McDonald's."
"Came here after going to the NEC and it was the best McDonald’s that I’ve had in awhile."
"On the other hand, the food was banging. I had chicken nuggets, fries and the sour cream and chives dip is a must with the nuggets too."
"Food normally very good."
Cons:
"AWFUL!! The last few times iv eaten from here iv caught gastro."
"Every time I visit I have either had missed items out of my order, cold food or both."
"Food quality really bad, I had a mc crispy meal an what can I say the chicken was cold and like chewing on rubber."
"Went yesterday and the nuggets were cold so not sure how long they were sitting there."
"They never have milkshakes there and even told me they had run out of red sauce."
"Pretty sure their milkshake/mcflurry machine is either permanently switched off or just non-existent."
"The food is always cold or lukewarm at best."
Order Accuracy
Pros:
"Thanks to the member of staff who saw me working over a coffee before a meeting and warned me of the one hour car park limit."
"Generically the same as all the other McDonald's. This one is a fairly compact branch, has touchscreen ordering and delivery to your table."
"I would always check the contents before driving away as a few times we have been an item short and already got home before we noticed."
"I'm changing from 4 to 5 stars now as my experience from last few visits was great! Fries hot and fresh as the rest of the food. Nice lady doing table service. Everything clean."
Cons:
"Every time I visit I have either had missed items out of my order, cold food or both."
"Ordered a number of meals for the family and the food arrived with no chips on the delivery."
"I didn’t even wanna give it a one star ordered tonight via Uber eats it comes and whole meal is missing and then a drink from another meal was missing rang them up and all I get asked could u come and get it no I can’t cuz I don’t drive if I drove I wouldn’t use Uber eats they are joke so I had to do a refund."
"For the last 3-4 orders we have had an item missing."
"The staff get my order wrong 9/10."
"Somehow the staff at this McDonald's managed to mess up 4 out of the 5 items I ordered."
"Just collected an app order and not happy. Not done any of the customization on my burger despite paying extra for the bacon."
Facility Cleanliness
Pros:
"Nice friendly staff clean restaurant with tasty mc muffins that were not thrown together like most outlets."
"Staff are very friendly and helpful, despite always being very busy if you need help they will stop and help, it's clean and well looked after inside also."
"There is disabled toilets and they were also very clean. Disabled parking is right outside of the shop."
"This Macdonalds was very clean. Service was very quick."
"Easy to park, clean everywhere (lady cleaning the toilet facilities when we arrived)."
"Inside is always clean."
"Store was clean."
Cons:
"All the bins were overflowing."
"Terrable.. Mc delivery has broken this store!! The restaurant is a waiting room!! 6 people eating at the moment 25+ waiting for food, 14 Mc eats drivers.. what a terrible environment."
"Awful service not helpful at all waited 30 mins for food even though wasn’t busy at all... when it came the hash browns were rock solid and burnt."
"Of a night if you peek through the drive through windows the floor is covered in chips and rubbish."