KFC Birmingham - Chelmsley Wood Reviews Summary

Food Quality

Pros:

• "The food is tasty as KFC should be, restaurant is clean and well maintained."
• "The chicken is A1."
• "KFC one of the best fast food... It's tasty food; finger licking good."
• "Vegan burger is delicious and very tasty."
• "Food was nice and got everything in my order."
• "The girl who served me... was a credit to the company. Fantastic manners."
• "Never really been into KFC but recently tried it & it was good."

Cons:

• "Food arrived cold and chips were squashed in the box."
• "Chicken pieces were tiny and the fries tasted like they were a week old."
• "When it finally arrived it was freezing cold, gravy tasted like water and the burger was hard."
• "Been twice after work, both times food was yak. Cold fries, chicken dry, the coating falling off."
• "Absolutely terrible!!! burnt chips that looked like they were from the bottom of the fryer or from the last batch."
• "twice ive had this happen..... 9piece bucket deal ..... greasier than a dirty kebab..... virtually inedible....."
• "Rarely gets the order correct. Sometimes it's hot and really tasty, other times it's warm and stale."

Service

Pros:

• "Staff super friendly."
• "Polite and pleasant staff."
• "Service was very fast by herself."
• "Staff always polite."
• "Service tends to be friendly and fast."
• "Served quickly, no having to repeat the order."
• "The security guard was very polite on the way out."

Cons:

• "The staff always seem to be rushed off their feet and they are renowned for getting orders wrong."
• "Staff look very grumpy and unhelpful."
• "The staff are pretty much useless takes them too long to get anything done."
• "Staff are rude and just don't care."
• "Very rude staff. The tall thin guy with the cap and specs was so rude and dirty."
• "The staff rather chat amongst themselves than actually take customer orders."
• "Complete incompetence."

Cleanliness

Pros:

• "The food is tasty as KFC should be, restaurant is clean and well maintained."
• "Toilets were clean and maintained."
• "Food preparation area spotlessly clean."
• "Tables nice and clean."
• "However, the restaurant was clean and tidy."
• "Good location just opposite to Interchange bus stop, and not very busy, so quite convenient."
• "She is very polite and most importantly well-mannered."

Cons:

• "Took my grandson here as a treat. he has had sickness and tummy cramps since.place was dirty and service really slow."
• "The interior was dirty and felt run down."
• "Place is a pig sty."
• "Toilets are filthy, the hand dryers are broken."
• "It's always dirty (bugs, food, rubbish) and food tastes old."
• "Absolutely disgusting and very unprofessional staff, my order was short and burgers were very small and restless."
• "Food is ok, drive through que has dirty bins lined up next to the menu board which is nasty."

Order Accuracy

Pros:

• "Sometimes they get the order right."
• "Our order was wrong, but staff were quick to remedy the problem."
• "Staff are pretty good and at least no items have been missing when I get home unlike the McDonalds drive thru near by."
• "You see all these reviews, not like them when I went, the girl who served me was lovely, she greeted me said goodbye, didn't have to repeat my order, everything was hot."

Cons:

• "The staff always seem to be rushed off their feet and they are renowned for getting orders wrong."
• "Slow delivery and completely wrong order."
• "I then got home and found my order was wrong."
• "Problems with order as missing food."
• "The very first time I've ordered from KFC chelmsley wood and they get my order wrong!!"
• "Every time I go here there is something missing or food is cold."
• "Every time I use the chelmsley wood store they never get my order right how easy is it not to include legs?"

Experience

Pros:

• "Been more than once and each time gives a new experience... I think I'll go to mcdonalds."
• "Most times you go kfc its disappointing but on this occasion... 10/10 for today guys!!!"
• "Well, its not very often I go to kfc chelmsley wood as the service is so bad, however during my visit at 6pm on the 25th Nov I was greeted by a great upbeat lad with glasses who was a breath of fresh air."
• "However, that aside, it was still an enjoyable experience and I would return again."

Cons:

• "Parking limited to only 1 hr so don't have a kids park there because you could get a parking ticket if you go over th hour."
• "Too many young teenagers hanging around this kfc and feel a bit intimidated when walking in..."
• "The teenagers were rude and intimidating. The toilets and sinks had loo roll stuffed in them the taps running so floors wet."
• "Shocking. 40 minute wait in store."
• "Holy mother of God. 30 minutes for a Zinger meal, and it was incorrect."
• "40 min wait for drive through. Can you believe that?!"
• "20 minutes sat in a drive thru queue only to have stuff missing."