Renault Romford Reviews Summary

Customer Service

Pros:

• "I was assisted by Ollie throughout the process of ordering my new car and his service was outstanding."
• "Ollie has been an absolute gem from the initial consultation to time and delivery."
• "David was very informative and took the time to talk to us thoroughly after the test drive."
• "Dawn was very friendly and a joy to speak to on the phone."
• "After deciding that a Captur was the one for us Paul made the process of buying a new car really easy."
• "All the team at Dacia made the process of getting a new car really relaxing and a fun experience."
• "Thank you Lee Bradford for the excellent service."
• "Peter has been such a delight to deal with and has helped me all the way to purchasing my new car."

Cons:

• "Never had a call which was slightly disappointing."
• "Felt very rushed maybe because it was a Saturday."
• "Had 2 faults on the car, diagnostic cost almost £300 just to check and £475 to fix the issue."
• "The car has some noises which I know are not normal. We got the usual 'fobbing off' that they could not hear them."

Vehicle Quality

Pros:

• "Saw a glimpse of my car when it arrived and I love it."
• "They've got a huge selection of cars, and I love driving my new Suzuki!"
• "Very happy with the service at Renault Romford."
• "I love my new car and everything went very smoothly."
• "Very happy with the car, Ollie's extensive knowledge about it really pushed the sale over the line."
• "I absolutely love my new car too."
• "The dealership is wheelchair friendly and very customer focused, with free drinks and biscuits."
• "Great dealership with amazing sales team that help at every stage of the car buying process!"

Cons:

• "I really like the car, but I'm disappointed because the engine is loud and makes a metallic sound that scares me."
• "The car has some noises which I know are not normal."

After-Sales Support

Pros:

• "Dan was very knowledgeable and resolved an ongoing issue I had with the Renault in Bradford."
• "Terry has great customer service and provided me with all the information I needed."
• "Graham kept me informed throughout, calling me back when he said he would."
• "Lee showed me all the new information about my new car and he was very helpful."

Cons:

• "Had 2 faults on the car, diagnostic cost almost £300 just to check and £475 to fix the issue, after paying almost £750 didn't even get the car washed."
• "The servicing department passed the MOT and I had to take it back in 5/6 weeks later to get the anti-roll bars replaced."