Renault Enfield Reviews Summary

Customer Service

Pros:

• "Very efficient service from Martin at the service desk."
• "Service with a smile, which was very pleasant and helpful."
• "The staff were very helpful and I felt they were focused on my best needs rather then pushing a sale."
• "Salvatore called me the following day to make sure I was happy with everything."
• "Sandra at the front desk absolutely put our minds at rest and the service was impeccable."
• "Radu and Shakil at the Renault Enfield garage was outstanding."
• "Billy Murray-Bruce was very efficient and professional."

Cons:

• "Dreadful after sales customer experience."
• "Dreadful customer service and disgracefully negligent to send patrons out in unsafe, dangerous vehicles."
• "At Watford, the sales person had to leave us because he was in the middle of doing online training but didn't offer to get anyone else to help us."
• "Absolutely terrible! I would not recommend Renault Enfield to anyone."
• "Don't buy Renault and expect prompt service on parts for repairs. Seven weeks delay and counting."
• "Total lack of communication with the sales team no one passing on the correct information, complete waist of my time and effort never again."
• "Very disappointed with the service - salesman was disinterested."

Communication

Pros:

• "Mark's communication was superb and receiving a video detailing the faults identified was a first."
• "Communication on the phone was also very efficient and was updated when it arrived."
• "I was so impressed also with the level of communication from Sandra."
• "Kept me updated throughout the purchase."
• "Jorge was extremely informative and supportive throughout the entire process."
• "He kept me informed and updated and provided all the details and documents that I requested for the car on collection."
• "I ordered my first Motability car here in Renault Enfield with Jorge Pinzon... He kept me informed and I could always email anytime and he would respond within a day if I had any questions."

Cons:

• "I called on Monday to only be told they would call me back with further information, no calls received."
• "Despite reporting the fault to Renault, they stopped taking my calls and stop emailing me back."
• "Roberto, wasted my time by asking me unnecessary, irrelevant questions."
• "Booked an appointment for a specific car. They sold it several hours before the appointment and didn't bother to tell me."
• "I'd asked for you to check why my back seat didn't fold completely over but no one got back on this."
• "The manager didn’t want to thank me I heard him telling the salesman who was very nice and intelligent and helpful who had asked him to thank me for my business he is busy but I seen he wasn’t just talking to a receptionist and even worse I found they got rid of the nice salesman."
• "Recently revisited as I had some issues with my vehicle only to discover Jorge missed some important information about my vehicle very disappointing."

Facilities and Convenience

Pros:

• "The service was very professional and there were good social distancing measures in place."
• "Stayed in the showroom whilst my vehicle was being serviced. Free wifi meant I could catch up on emails."
• "It’s handily surrounded by shops and not far from public transport links."
• "Accommodated my late arrival. Everything was ready for when I got there and I was on my way after dropping my car off very quickly."
• "We spent quite a while there and I can confirm they have good standard facilities, plenty of seats and loads of cars to look at."
• "I felt safe within the showroom as the appropriate measures were in place."
• "The receptionist was very friendly and polite."

Cons:

• "Parking is very tight though in the forecourt."
• "The car wash is always very poor. they don't even Hoover."
• "The cleaning of the inside of the car wasn't great. It looked like someone had started but not finished."
• "While my car had a complementary clean it wasn't that well done."
• "I’ve read a lot of reviews about parking and people giving the business 1 stars because of it, which I find strange."
• "Looking for a replacement used car with the imminent ULEZ expansion... Felt my budget was too low almost for them to be bothered with."
• "He pointed to one in the showroom and said 'that one is open' then walked off and didn't return."