Renault Staples Corner Reviews Summary

Customer Service

Pros:

• "Had the choice of hot chocolate, coffee, or tea while doing the paperwork."
• "Debrorah the receptionist, Raj (parts), Andrew (Technician) and Simon (manager) - all went out of their busy way to help us."
• "Huseyin kindly stayed later in the office so that I could pick up my car on the same day, until 7:30 pm."
• "Charlotte helped me to find the rear lamp part which was rare to get."
• "Mustafa took the time to explain the process and answer my many questions, making me feel less stressed."
• "Muhammad took over the process and made sure the purchase went smoothly."
• "Mohammad Khan the mobility expert talked us through the new Austral showed us all the bells and whistles."

Cons:

• "Extremely disappointed with the customer service I received from Renault, especially from Neil (Business Manager)."
• "You can't get through to anyone via calls and emails once they have taken your deposit."
• "I was made to wait for about half an hour despite having completed and sent the on-line check form."
• "There was one shining light at Renault Staples Corner and that was Janice on reception, I don't think I have ever experienced such poor customer care and communication."
• "The staff used to be great. Now everyone has changed and they are awful."
• "I was told by Simon (Salesman) that these damages will be fixed and to email him these damages. I had to chase Simon up several times just for an update."

Vehicle Quality and Maintenance

Pros:

• "Very happy with the service from Muhammad Khan. Instructions clearly given and useful tips regarding my New Captur hybrid."
• "I have just received my Renault Clio Hybrid. I am very happy with my purchase."
• "Simon has been extremely helpful and friendly in trying to sort out the issues we had after buying the Renault Zoe from a second-hand dealership."
• "I bought a car. From the first phone call until the completion of the transaction, they took very good care of me."
• "Thank you to Mustafa Ali who provided an amazing customer service this week. He provided a smooth and efficient service."
• "The Renault staff were courteous and professional throughout, from book in to pick up."

Cons:

• "After I purchased the car, I had problems with the security alarm. I took the dealership to staples corner for two weeks and they fixed the issue, but then the same problem came back again."
• "In spite of having completed and sent the on-line check form and having turned up well before the due delivery time for my car's service, I was made to wait for about half an hour."
• "I bought my vehicle two months ago and there are damages to the interior inside."
• "It took a few visits and weeks, which turned into months, to fix the vehicle."
• "I had my Dacia Duster serviced at Dacia Staples Corner earlier this week and would highly recommend it. All staff were very helpful and professional, especially Courtney who looked after me and my car."
• "My Renault Zoe was booked in for a first service - and everything was handled so easily! I want to especially mention Mustafa, who was wonderfully efficient and really a delight to work with."

Sales Experience

Pros:

• "Liam at Renault Staples Corner, who joined recently and made an impact from his very first day, truly turned my initial experience around from a disappointing one to an outstanding one."
• "Andrew Smith has been super pleasant since the first day we went into the dealership. He was always helpful and patient in helping us with the car setup and buying process."
• "I was supported by a skilled and knowledgeable agent who took us smoothly through the process of purchase."
• "Excellent work from David Keen today, has been very informative and diligent throughout the whole process of getting a new car and trading in my old car."
• "We had excellent service from Mustafa of Renault at Staples Corner today."

Cons:

• "AVOID!! Extremely disappointed with the customer service I received from Renault."
• "Zero customer care with this dealership. I booked a test drive for the new Clio arrived a few minutes early after my hours drive."
• "Service from start was messy Omar didn't correctly do the order and got made to change after 4 mouths."
• "We had the car serviced and MOT'd on the 24th and now the spanner and the car needs servicing light has come on. I think that is pretty poor really!"