Toomey Renault Southend Reviews Summary

Customer Service

Pros:

• "Nothing was a problem for Shavaniece. Definitely a credit to Toomeys."
• "Jay the sales person was so perfect I'm quite a worrier and he was so calming."
• "Shavaniece was very helpful, she sent us all the details of the car and a video of the vehicle we were interested in."
• "Ricky O'Brien was very helpful and patient as I was constantly asking him questions and looking for assurances about the process."
• "Dan Casson was lovely, explaining everything about the car."
• "Nicholas Ball made the whole experience feel effortless."
• "Shavaniece Simpson was extremely welcoming, helpful and knowledgeable."

Cons:

• "Car came away with 2 faults it didn’t have before the service. Will have to take it back in two weeks."
• "I had so many problems as Jack said my car was not booked in and I had to fight to prove it was. Plus had car keycard battery changed but still have error message."
• "However very disappointed with Renault themselves as they had originally told us car would be ready in 3 months and it actually took 7 months."
• "Service was done quickly, maybe a little too quickly if anything, surely a full service should take more than an hour."
• "Car booked in for MOT. Failed due to windscreen washers faulty. Asked if they had checked if they were frozen due to weather. Told they had and it would be £120 to investigate."

Sales Experience

Pros:

• "From the point of first contact Ricky O'Brien was incredibly professional and helpful."
• "Just purchased a new car from Dacia. Everything went smoothly from the initial enquiry to the actual hand over."
• "Dan Carson & all staff were more than helpful and patient with exchanging our car at twomeys Renault southend."
• "The final hand over process was very smooth."
• "I was allowed to drive the car to get used to it with the salesperson before I drove it home which was fantastic as I hadn't driven an automatic before."
• "Absolutely first class service from our Sales executive Nicholas Ball - the whole process of changing our Renault Clio out for a new Capture was smooth, uncomplicated, and seamless."
• "Amazing service from the team and Ricky O’Brien in particular. He made the entire process very simple and was in constant communication throughout."

Cons:

• "Not sure the screen wash even got topped up as Iv just refilled it myself. Not great for £349."
• "Only issue was it took 8 months for the car to be delivered but that was not the fault of the sales department."

Vehicle Quality

Pros:

• "We love our new car."
• "The car was immaculately presented on pick up."
• "This is my 2nd Dacia Duster and I couldn't ask for a better car."
• "The car is great, and I am very much planning on visiting Toomey Renault when my PCP is up."
• "Really happy with my new Clio."
• "The new Duster is a joy to drive."
• "Now I am proud owner of Renault Kadjar SUV...."

Cons:

• "Not quite the styling of the the Captur but all the tec is there."