Premier Dental & Implant Centre Chatham Invisalign and Dental Implants Reviews Summary

Staff and Dentists

Pros:

• "Staff are very friendly and helpful. Put me at ease."
• "Richard, who has been doing the dentistry part, is quite possibly the best in Britain."
• "All of the staff are super friendly, professional and helpful."
• "Romy talks through every step when carrying out any procedure and always offers reassurance as well as guidance."
• "Dr Ali my dentist was very attentive and caring regarding my pain and management of it."
• "Best dentist I have ever used, I am nervous about the dentist and Awais always puts my mind at ease and offers a very professional service."
• "The dentist Rony was extremely kind and patient with both kids."

Cons:

• "The hygienist was a bit rough and I wondered how much further he thought my mouth would stretch."
• "Even the polishing hurt and I was left with a mouthful of gritty polish even after I had rinsed several times."
• "When the hygienist had finished my treatment he just turned his back and got on with what was on his laptop."

Customer Service

Pros:

• "The Receptionist was so polite and helpful too."
• "I was put at ease by the lovely receptionists."
• "Claire on reception who is always very professional yet friendly and relaxing, as are all the staff behind the counter."
• "Reception team Angela and Shanice are always smiling and laughing its a very caring atmosphere."
• "The reception staff are nice and helpful."
• "Always friendly and helpful receptionists."
• "The Receptionists are extremely friendly and always happy to help!"

Cons:

• "Reception access could be improved for wheelchair users."

Accessibility and Convenience

Pros:

• "I always manage to get an appointment for myself or the children."
• "Finally, Premier Dental Care are one of the very few dental practices that are open on Saturday, which was fantastic for me to work around my busy schedule during the week."
• "Clean and comfortable waiting area and all services are on the ground floor, no stairs."
• "I phoned up for an emergency appointment and got seen the next day."
• "I contacted the emergency line around 10pm at night, and received an appointment the following day at my choice of location and time."
• "Hadn't been to the dentist in a while but had to get an emergency filling. They were able book me in for the next day."
• "I had to have an emergency appointment owing to developing an abscess."

Cons:

• "Waiting area did have noisy, boisterous children there which detracted from a relaxed atmosphere."

Cost and Payment

Pros:

• "He could have done the work and took my money but no he gave me some kind of sealant around the teeth and it was very cheap."
• "For a private dental practice their prices are very reasonable."
• "I am extremely pleased with the matching of colour and general appearance of my implant."

Cons:

• "The only thing I don’t agree with is having to pay for treatment (hygienist) before I have had the treatment done, I don’t think this is acceptable."
• "Sadly not cheap as not on NHS, but that said, they did what was urgent and if I get on the list before anything else flares up, then they have saved me money."
• "Yes it was costly to be relieved of pain as my own practice couldn't see me for at least another week!"
• "I paid more than quoted on the phone, but not sure why??"
• "Be aware that due to being an 'emergency' service, the prices may be higher than your regular dentist's rates."